Customer Implementation Specialist, Transfr
Central
$75-85k
More information about location
VR workplace training
Be an early applicant
VR workplace training
201-500 employees
Be an early applicant
$75-85k
More information about location
201-500 employees
Company mission
To train the future of every industry and open up new opportunities for people across the globe.
Role
Who you are
- Minimum of 2 years of experience in a customer success, implementation, or technical support role
- Proven experience with on-site client interactions and project management
- Ability to travel extensively to client sites (50-75%)
- Strong technical aptitude with the ability to understand and explain complex solutions
- Excellent communication and interpersonal skills
- Demonstrated ability and inclination toward self-directed learning, balanced with a commitment to constant team collaboration and problem solving
- Highly organized with the ability to manage multiple projects simultaneously
- Self-motivated and able to work independently
- Strong client-focused approach with a commitment to delivering high-quality service
What the job involves
- We are seeking a Customer Implementation Specialist to join our team. This role requires virtual and on-site work setting up and managing rollouts of our solutions to clients.
- The ideal candidate will be responsible for ensuring successful implementations, providing hands-on support, and fostering strong client relationships through in-person interactions.
- You will be on the front lines supporting the critical phase of major project implementations with strategic customers. You will drive account setup and product configuration while acting as the champion and primary source of product support to stakeholders in the project team
- Travel to client sites to oversee the installation and setup of our solutions
- Ensure all hardware and software components are correctly installed and configured
- Coordinate with internal teams and clients to plan and execute rollouts
- Identifying clients' needs to determine how they can best benefit from the Transfr platform
- Strategize, outline and deliver product training and resources that ensure a deep understanding of the Transfr solution
- Provide on-site troubleshooting and support to resolve any issues that arise during the implementation phase
- Troubleshoot product and process-related issues and drive them to resolution, escalating issues to other team members or the product/engineering teams when needed
- Build and maintain strong relationships with clients through regular on-site visits and communication
- Act as the primary point of contact for clients during the rollout period
- Collaborate with Customer Success Managers to drive implementation and adoption through consultative product set up, training calls, and follow up with users
- Work closely with project managers to ensure timely and successful delivery of solutions
- Monitor project progress and provide regular updates to stakeholders
- Develop ROI Metrics: Establish key performance indicators (KPIs) and metrics to measure the effectiveness and financial impact of the implementation, that will then be presented to state and local officials
- Gather feedback from clients during and after rollouts to identify areas for improvement
- Collaborate with the product development team to incorporate client feedback into future releases
- Assist the product team with quality assurance testing for new features, as needed
- Work closely with our customer success, sales, product, and marketing teams to develop strategies that ensure success for all users
Our take
In today's labor market, around 6 million Americans are out of work. Working populations suffer from wage and qualification inequalities, particularly among women, low-income families, and people of colour. Transfr was created to bridge the gap between work-based learning and classroom instruction so students can better develop their careers.
It is an immersive learning startup using virtual reality to simulate on-the-job training. Transfr leverages virtual reality to create simulations of manufacturing-plant shop floors or warehouses for training purposes. Transfr's solution has become even more relevant in recent years as an ongoing labour shortage has meant that employees in high-growth industries have to find new ways of reaching and rapidly upskilling promising new talent.
Because of this, virtual reality technologies are growing in popularity among employers and training providers. One of the biggest challenges for Transfr’s technology is the production costs of the VR simulations. However, Transfr is using the significant funding it has raised to reduce its production costs while simultaenously finetuning the quality and expanding the range of its simulations.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2023
$40m
SERIES C
Jun 2022
$35m
SERIES B
Total funding: $88.1m
Company benefits
- Flexible Schedule
- Generous parental leave
- 401(K)
- Health, Dental & Vision
- Promote From Within
- Company Outings
- Company Equity
- Paid Sick Days
Company values
- Radical Responsibility: be accountable to yourself and others
- Creativity: be curious and innovative
- Win-Win Mindset: be generous and share success
- Teamwork: be collaborative and caring
- Personal Growth: be the best version of yourself
- Empathy: share and understand others’ perspectives
Company HQ
Yorkville, New York, NY
Articles
Leadership
Founding Board Member of nycTIES. Previously a Senior Operations Analyst at Neuberger Berman. Achieved an MBA from Carnegie Mellon Tepper School of Business. Founded LearnBop.
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