Therapist Support Operations Manager, Rula
Matching people with therapists
Open for applications
Matching people with therapists
201-500 employees
Open for applications
201-500 employees
Company mission
To make mental healthcare work for everyone.
Role
Who you are
- 5+ years of experience in support, with at least 3 years of experience managing support-centric teams
- Experience in collecting, analyzing, and utilizing various types of data to inform decisions and to understand and improve CSAT/DSAT
- Familiarity with process mapping, process optimization, and performance metrics
- Expertise in collaborating effectively with cross-functional partners, adept at balancing diverse needs, and prioritizing tasks efficiently to achieve successful outcomes
- Experience building processes for scale and developing workflows independently
Desirable
- Experience in a start-up environment
- Previous exposure in healthcare or mental health industry, particularly with provider populations understanding provider needs
- Experience with multi-channel support teams (phone, email, chat)
- Strong knowledge of CRM systems (i.e Zendesk, Salesforce) and/or similar tools that enable support teams to be successful
What the job involves
- At Rula, we are seeking a Therapist Support Operations Manager to manage and expand Rula’s Central Support team
- This person will be responsible for leading our Tier 3 Therapist support team in providing an effortless client experience as our services continue to evolve in the pursuit of our mission
- This person will leverage their communication, operations, and data analysis skills to exceed KPIs/SLAs, build out processes for scale, and partner cross-functionally across the organization to improve our user experience
- This role will be vitally important in the growth and scalability of Rula
Our take
More than half of adults in the US will be diagnosed with a mental illness during their lifetime, and yet inaccessibility of treatment remains a huge problem. That’s what Rula aims to solve, with its platform that matches users to therapists that are covered by their insurance.
The company, formerly known as Path, is partnered with a number of major health insurers, including UnitedHealthcare and Anthem, making it an accessible service for millions of Americans. It allows users to browse therapists almost instantly, with just a short questionnaire to fill in before their matches are shown.
Though the market for tech services offering mental health provision is an overstuffed one, containing giants like BetterHelp as well as newer competitors, Rula's partnerships with insurers do mark it out against the crowd. The business has been steadily growing, and significantly bolstered its executive team in 2023. Its recent rebrand was designed to emphasize its vision to improve not only access to mental health care, but also clinical outcomes.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$88m
SERIES B
Apr 2021
$17.5m
SERIES A
Total funding: $110.9m
Company benefits
- The ability to work remotely from any location in the US
- Pay and benefits that aren’t geo-locked
- Two company-wide shut-down weeks a year for self-care
- Access to 401(k) personal retirement plan
- Paid parental leave to support you and your family
- Medical, dental, and vision employer insurance plans
- Employee Assistance Programs (EAP) through our insurance
- The equipment you need for your home office
Company values
- Bias to Action - Nobody else is more capable of solving this problem than you are right now
- Self-care - Put your life jacket on before helping others
- Authenticity - Be yourself and be open to others
- Camaraderie - Take care of one another
- Transparency - Be honest even if it’s uncomfortable
- Operational Rigor - Don’t just meet the bar, raise it
Company HQ
Los Angeles, CA
Articles
Leadership
Josh Bruno
(Co-founder & CEO)Formerly the founder and CEO of Hometeam, they have also worked as a Software Engineer at both Yahoo! and Silicon Laboratories, a Venture Investor at Bain Capital Ventures, and an Associate Consultant at Bain & Company.
Gabe Diop
(Co-founder)Previously a Sales Solution Specialist at Linkedin, before becoming Head of Sales at FEAT Socks. They have also worked in Business Development at Catalant Technologies and in Partnerships at Spruce Health.
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