Strategy & Operations Manager, DoorDash
DoorDash for Business
$136-214.8k
Salary dependent on location. + Opportunities for equity grants
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$136-214.8k
Salary dependent on location. + Opportunities for equity grants
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You have 6+ years of experience in strategy and operations, commercial management, operations, or consulting; direct management experience, high-growth startup (scaling a business from 0 - 1) experience is preferred
- You have a proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast moving environment
- You are an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; intermediate SQL experience strongly preferred
- You are customer obsessed - whether that is our clients, merchants or dashers and comfort talking / working with people from all walks of life
- You’re unafraid of ambiguity. You don’t need a playbook. You dive into difficult problems and come up with a plan. Rapid change and learning is exciting to you
What the job involves
- As Strategy & Operations Manager for DoorDash for Business, you'll help pilot and scale new product features that help improve quality of deliveries - ensuring they are on-time, accurate, labeled with names, and that we have options for customers when orders are canceled
- This involves improving the experience for clients, dashers and merchants from end to end
- You’ll collaborate cross-functionally to build and operationalize testing and go-to-market plans, collect insights from our core audiences and ultimately help design and execute a comprehensive plan to improve quality for DoorDash for Business
- You will wear many different hats in the role from support, analytics, working with product and more
- You will report to the Senior Manager Strategy & Operations, DoorDash For Business - Quality
- Strategize – Devise and execute initiatives against the overall strategy for “achieving best in class quality " for our customers
- Experiment – Use data-driven decision-making and sound business judgment to run tests and lead product/ feature improvement efforts
- Optimize – Work with product and engineering teams to continue to optimize existing tools that help improve quality
- Analyze – Build models to evaluate the economics, patterns and help make data driven decisions
- Execute - Develop and execute test plans and initiatives that drive improvement in merchant and dasher quality
- Collaborate – Manage cross-functional projects with our sales, partner management, operations, product, engineering, business operations and business development teams to improve the merchant, dasher and client experience
Otta's take
Theo Margolius
COO of Otta
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Insights
Company
Funding (last 2 of 11 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- We are doers
- We are learners
- We are leaders
- We are one team
Company HQ
Mid-Market, San Francisco, CA
Founders
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
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