Union Payroll Manager, Zum
$150-180k
Office located in Redwood City, CA
Student transportation services
Open for applications
Student transportation services
101-200 employees
Open for applications
$150-180k
Office located in Redwood City, CA
101-200 employees
Company mission
To bring student transportation into a new age enabling equality, innovation, efficiency, and sustainability.
Role
Who you are
- Must have a minimum of 5 years’ experience in the union-based payroll industry
- Must have at least 3 years’ experience managing a team
- Must have the ability to hand-break time cards to manually check calculations
- Technologically savvy with the ability to pick up new systems and programs quickly
- Excellent oral and written communication skills
- A customer-first approach. You enjoy engaging with clients, resolving issues, and deepening engagement
- Experience in a high-growth transit/technology company is preferred
- Experience working with cross-functional teams
- Four-year college degree preferred
- CPP Preferred
What the job involves
- Reporting to the Payroll Director and working in collaboration with cross functional partners
- Managing a Payroll Department of 20+ through mentoring, Leading and guiding staff in a highly demanding and fast-paced environment
- The position is committed toward continuous improvement in accuracy, efficiency, and service levels to ensure readiness for growth and the ability to provide superior service
- In addition, this position works very closely with the payroll director and helps develop and execute a vision for future processes and systems including project implementation plans and monitoring & reporting of process improvement initiatives
- Being an expert in compliance with federal and state laws as they impact compensation and tax reporting, and knowledge of the terms of the various (CBA’s) Collective Bargaining Agreements under which some of the Company’s employees may be compensated
- The position also provides professional development opportunities for the payroll team and works closely with payroll director in documentation (SOP), implementation, and improvement of the payroll policies and procedures; takes ownership of software systems that support payroll processing and reporting; organize, assign, manage, review and evaluate the work of assigned staff
- The role must stay abreast of the latest developments in the legal and Union landscape and serve as the subject matter expert on all payroll issues
- In partnership with cross functional teams, the position also guides payroll team toward resolution of compensation issues to ensure compliance with the law yet address practicality of proposed solutions and is very hands-on with the Company’s payroll objectives and processing
- Ensure all union payrolls are processed on time, compliantly and within our SLAs
- Remove and/or resolve issues that are escalated internally and externally as it relates to processing payroll
- Understand Mass Transit Systems payroll collective bargaining agreements and how to synthesize complex collective bargaining agreements into simple mathematical rules
- Responsible for setting team and individual goals to ensure the team is meeting its objectives to support broader company goals
- Build and operationalize capacity planning models to ensure we are optimizing our resources while providing the best customer experience
- Partner with cross-functional teams to build new systems, tools, and processes to build a solid foundation for scale. Push beyond the status quo and think how we can improve with and without product support
- Ensure the team engages with customers and other third parties directly to resolve issues promptly
- Ensure all Payroll standard operating procedures are well documented, and the team is fully cross trained to allow for redundancy
- Partner with the product team to clearly articulate what tools the team needs to be effective
- Create and document processes as we identify gaps in our current system and workflows
- Continue to stay up to date on all union agreements and/or industry news that may impact payroll processes
Our take
The largest mass transit system in the US is student transportation, and it’s more than double the size of all others combined. It’s rife with inefficiencies, however: circuitous routes mean many students are spending more time travelling and less time sleeping, exercising, or participating in enrichment activities, affecting student outcomes and inequalities.
Zum is looking to overhaul school transport with the help of cloud computing and AI. It has a central hub from which it manages route planning and vehicle assignments across 4,000 areas and school districts in California, meaning fleet deployment, maintenance, and operational efficiency can be optimised. It also offers cameras and tracking in vehicles, and is committed to having a fully electric, 10,000-strong bus fleet by 2025.
This is an ambitious plan, but it’s clear that the US school busing system is in dire need of an overhaul. We’re seeing startups like Via offer a similar service to NY schools, gathering similarly strong momentum. With Zum fast approaching Unicorn status, and its California roll-out continuing without a hitch, it appears for now to be leading the modern student transportation startup pack.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2024
$32m
GRANT
Jan 2024
$140m
SERIES E
Total funding: $368.8m
Company benefits
- Medical, dental and vision benefits, including paid membership to One Medical
- Unlimited vacation policy
- Free daily catered lunches + fully stocked kitchen at HQ
- Ability to have a huge impact at an early-stage, mission-driven startup
- Fun office culture and a team you would be proud to work with
Company values
- Customer Obsessed - We obsess about our customers’ needs. We delight and wow them by going above and beyond. We work diligently to gain and keep their trust
- Think Big. Execute Meticulously - We think big. We scale hurdles, and we invent new paths. We're never satisfied. We're agile. We're always moving; we're always delivering with speed
- Do Things The Right Way - We hold the highest integrity and always do what's right, regardless of what it takes
- Build Better Communities - We’re committed to our mission of helping families and schools realize their full potential
Company HQ
Redwood Shores, Redwood City, CA
Articles
Leadership
Ritu Narayan
(CEO)Worked as a Lead Product Manager at Yahoo!, eBay, then took up a Sloan Fellowship at the Stanford Graduate School of Business.
Vivek Garg
(COO)Spent over a decade as a Major in the Indian Army, then went on to found and lead BAPAR, before taking up a Researcher role at Stanford University's SEED Institute.
Salary benchmarks
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