Infrastructure Engineering Director, Zapier

$269.4-404.2k

Offers Equity and Bonus. Canada based salary is CA$269.4K – CA$404.2K

Zapier
Expert level
Remote in Canada, US
Zapier

Workflow automation service

Be an early applicant

Zapier

Workflow automation service

1001+ employees

B2BEnterpriseInternal toolsProductivityAutomation

Be an early applicant

$269.4-404.2k

Offers Equity and Bonus. Canada based salary is CA$269.4K – CA$404.2K

Zapier
Expert level
Remote in Canada, US

1001+ employees

B2BEnterpriseInternal toolsProductivityAutomation

Company mission

Zapier's mission is to Make Automation Work for Everyone!

Role

Who you are

  • You are customer-focused. You have a track record of deeply understanding your customers, partners, and stakeholders. You have a passion for building products, services, and platforms that enable your customers and stakeholders to be more productive. You’re empathetic to the expectations of our customers and the needs of our developers
  • You’ve managed and scaled infrastructure engineering and shared services organizations. You’re a skilled and experienced engineering leader who has built teams working on the infrastructure and services that drive SaaS-based products with modern tech stacks. You understand how to build scalable, maintainable, and resilient cloud architecture
  • You have experience working with external vendors and planning infrastructure spending. You’ve managed teams of managers and technical leaders and helped each manager, team, and leader be successful. You and your infrastructure teams understand the tradeoffs between a monolithic web platform and a services-based architecture
  • You understand how the platform enables product development. You are experienced in understanding the complexities and nuances of infrastructure and shared services development, including the business implications of infrastructure decisions
  • You’ve driven the complex and challenging tradeoffs between speed, cost, and functionality when building and supporting a platform in one or more fast-moving companies. You have deep experience in managing complex projects with a variety of Agile tools in your toolbelt
  • You can create, evangelize and execute your vision of production engineering. You can arrive at a vision that enables customers and internal developers, and communicate that vision to your team and stakeholders throughout engineering and the broader organization
  • You can drive the implementation of the vision and get results. You learn from others and continuously adapt the production engineering and service ownership vision to match the needs of the company
  • You are a skilled mentor and coach. You have a passion and a track record of mentoring engineers and leaders while at the same time growing your own skills. You realize the best way to grow a team is by helping them to grow themselves. You're able to effectively share your experience and provide a clear framework for growth
  • You're a skilled communicator. Zapier is a 100% remote team and writing is our primary means of communication, but you recognize when other mediums may be more effective. You'll lean on all of these tools to communicate vision, strategy, plans, findings, and results to the engineering and full Zapier team
  • You're a champion for doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves

What the job involves

  • As the Director of Engineering for the Infrastructure Engineering group, you are responsible for leading several multidisciplinary teams building, supporting and evolving Zapier’s infrastructure, services, and developer tools
  • You will work closely with your managers, peers, and executives to staff teams and execute on a multifaceted infrastructure strategy
  • Understand and articulate Zapier’s customer and internal developer needs, Zapier’s strategy to satisfy those needs and imbue them in your strategic and tactical actions
  • Establish, communicate, evangelize, and implement the vision for the Zapier Production Engineering organization that ladders up to the customer and internal developer needs
  • Define and drive the strategy and long-term roadmap for the Production Engineering organization in collaboration with your teams and your Engineering and Product leadership peers
  • Work closely with other engineering leaders to help deliver software projects and address development pain points
  • Establish data-driven approaches to measuring delivery velocity and quality and work with stakeholders, peers, and engineering teams to own those measures and deliver ongoing improvements
  • In partnership with service owning teams, be accountable for the uptime of Zapier services and take action if that uptime falters
  • Growing and developing your teams by recruiting, hiring, retaining, and mentoring
  • Own output and outcomes for your teams and the systems they own
  • Provide process mentoring and guidance for your managers and team members
  • Communicate regularly and effectively throughout our distributed organization
  • Participate in and continually improve our incident management process, including coordinating resources and setting stakeholder expectations during major incidents

Application process

  • Deadline to Apply: 11 October 2024 at 05:00 BST
  • The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled

Our take

Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operations needs. As people used more software services, Zapier founders saw the need to connect the actions between these softwares and save everyone some time.

Zapier is the largest integration and automation tool for businesses. Since being founded, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator, and has also been one of the pioneers of remote working.

Zapier has so far, been able to capitalise heavily on its advantage as first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon and organisations are only going to need more of them. This puts Zapier in a strong place growth-wise but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Many candidates hear
back within 2 weeks

38% employee growth in 12 months

Company

Funding (1 round)

Oct 2012

$1.3m

SEED

Total funding: $1.3m

Company benefits

  • Work from anywhere
  • Bonus program
  • Unlimited vacation policy
  • Great healthcare + dental + vision coverage*
  • Retirement plan with company match*
  • Stock options for every Zapien**
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents
  • Home office setup stipend
  • Professional development allowance

Company values

  • Default to Action - At Zapier, we're building toward a future that does not yet exist. As a result, delivering something real today—and learning from it—is typically better than delivering something of questionably better quality next week. However: action is not an achievement unto itself. Instead, our actions should connect to clear priorities and outcomes, especially what's best for our mission and customers.
  • Default to Transparency - We're a growing, distributed team across more than a dozen time zones. We do our best work when we make projects, processes, and systems available to everyone who needs them—inclusive of our customers. Transparency promotes equity and inclusion within our team and customer base. So work in public. Have discussions in the open and document your work. Transparency does not mean consultation or consensus on all decisions. In fact, an important form of transparency is clarity on who is responsible for a decision and who will be consulted.
  • Grow Through Feedback - We set ambitious goals at Zapier. We want our customers, people, and company to grow. Achieving these goals requires us to regularly learn and improve. Thankfully, our success has more to do with how quickly we learn than how "perfect" we are in a given moment. Whether it's about how we work or the work itself, feedback enables growth. As such, feedback is one of Zapier's most essential practices. Even so, feedback can be hard to give and hard to receive. We make a point to become good at it anyway—it's just that important.
  • Empathy Over Ego - Our customers and teams are part of a global community. To serve them best, we need to understand them. Empathy promotes understanding, curiosity, and humility—qualities that help us connect with and serve our customers. Empathy has similar positive effects on collaboration and belonging within our team. On ego: we all have them, and it's important that we share our perspectives in pursuit of what's right. But sometimes ego can bias our thinking too strongly toward our own views. It's for this reason that we emphasize empathy over ego.
  • Build the Robot - No matter your role, you'll find yourself doing repetitive work. Zapier is all about finding ways to work better—whether through automation, simplification, or prioritization—so that we can spend more time doing what humans do best. Note that it's unhelpful to automate or simplify the wrong process or outcome. Manual, less efficient processes are often the right approach early on. We default to action and accept inefficiency when it helps confirm the problems we're solving, and to test solutions for those problems.

Additional info

  • As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around

Leadership

Wade Foster

(CEO & Co-Founder)

Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.

Bryan Helmig

(CTO & Co-Founder)

Was previously Product Dev/Manager at Veterans United Home Loans.

Mike Knoop

(Co-Founder)

Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.


People progressing

Joined as Customer Champion, promoted to Senior Customer Champion after 1 year, then again to Team Lead. He is now a Manager for the Paid Support Team.

Diversity, Equity & Inclusion at Zapier

Maggie Roque headshot

Maggie Roque (Director of DIBE )

  • At Zapier, we believe in DIBE as DNA. This paradigm serves three purposes: It is an aspiration (what we want to see in the future), an action (a conscious effort to lean into our vision in our day-to-day work), and a principle (a guiding truth that we build better products and environments when we build for everyone). We've had candid conversations as a company about the experience of our teammates through the employee lifecycle—from the first impression we make as a company to our internal promotion process to our exit interview. We’ll continue to have those candid conversations and to invest in our efforts to improve

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