Product Manager, Ushur
$140-160k
+Bonus & Equity
Office located in Santa Clara, CA
AI-powered customer experience automation
Posted today
AI-powered customer experience automation
201-500 employees
Posted today
$140-160k
+Bonus & Equity
Office located in Santa Clara, CA
201-500 employees
Company mission
Ushur's mission is to transform every customer journey through cutting-edge technology that brings companies closer to their customers.
Role
Who you are
- Ushur is looking for a passionate, experienced Product Manager to help build the future of Customer Experience Automation
- Looking for an individual who possesses an understanding of automation and AI and how the two can be leveraged to improve end-to-end-customer experiences for large enterprises
- If you’ve dreamed of shaping and building products that transform customer experience, this is the role for you
- Minimum of 4-6 years of Product Management experience
- Experience building and shipping products that span the enterprise and consumer needs across a range of business scenarios
- Experience with solving operational, customer service or process improvement challenges through software
- Experience with B2B2C customer-facing SaaS products like SMS, Email, and Conversational Al-based apps preferred
- Understanding of enterprise / B2B go-to-market and experience uncovering and managing enterprise customer expectations
- Have the ability to identify risks and make them quickly visible to support a transparent and highly collaborative environment
- An understanding of the insurance, healthcare and/or financial services verticals are a huge plus
What the job involves
- Lead the development and execution of our channel products while ensuring they align with the company’s overall strategy and vision
- Champion customer needs, pain points, and business opportunities across the organization and develop a shared understanding of the product area vision
- Understand the market landscape and review competition to bring business insight to the team
- Lead a team through product discovery, experimentation, usability testing, and the launch of innovative product and product improvements
- Define and track key product metrics to measure success & make informed decisions
- Partner with your peer engineering and design teams to deliver best-in-class products on time
- Collaborate with marketing and sales on field enablement and go-to-market activities
- Continuously analyze and improve products based on customer feedback, usage data, and industry trends
Our take
A positive customer experience is essential to prevent sales friction and boost revenue as a business, but managing every client interaction can be tough. Whilst automation technology can help reduce this workload, existing solutions generally tackle either front-end customer service or back-office automation, isolating the processes from each other despite both being automatable.
Ushur provides an AI-powered customer experience automation platform, providing no-code tools that can help businesses automatically interact with customers and boost conversion rates at scale. In addition to handling the end-to-end customer acquisition and onboarding process, the platform also includes functionality for the automation of back-office process handling whilst maintaining compliance with HIPAA, GDPR, and other major privacy regulations.
Whilst the plethora of specialized customer experience solutions on the market presents challenges to the company, Ushur's unification of front-end and back-end automation allows it to stand out. When combined with its no-code approach, the company claims it can greatly reduce time spent on manual sales processes, whilst ensuring customer experiences are frictionless and data is handled professionally. Recent funding will enable it to expand its experience automation portfolio, develop its AI, and expand into new regions and verticals.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2023
$50m
SERIES C
Feb 2021
$5m
SERIES B
Total funding: $92m
Company benefits
- 100% covered, top-of-the line health benefits for all employees
- Flexible work hours, potential to work remotely, and easy parking at the office
- Supportive and collaborative work environment that promotes a culture of learning
- We empower our team members to innovate and do the extraordinary
Company values
- People First - Usher's people are their biggest asset. Prioritizing their well-being, celebrating their diversity, enabling them to bring their whole self to work, and empowering them to do the extraordinary are foundational to everything Ushur strives to do.
- Pursuit of Excellence - Ushur relentlessly pursues excellence in everything they do. They accept failures as part of the process as we maintain an unwavering commitment to staying the course and never giving up. Our customers, our partners, and above all our colleagues deserve nothing less.
- Growth Mindset - Ushur enables and inspires its people to pursue lifelong learning. Encouraging such a growth mindset empowers them to solve complex problems and become better versions of themselves, independent of their educational, social, and economic backgrounds.
Company HQ
Santa Clara, CA
Articles
Leadership
Simha Sadasiva
(CEO)Previously Principal Engineer at Clearwater Networks and Senior Director of Session Delivery Network Solutions at Dialogic, Inc.
Henry Peter
(CTO)Previously Product Architect at Dialogic, System Architect at Veraz Networks and Systems Engineer at Lucent Technologies.
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