Technical Account Manager, Talon.One
Enterprise, EMEA
Marketing promotion software company
Open for applications
Marketing promotion software company
201-500 employees
Open for applications
201-500 employees
Company mission
To streamline the process for brands to run and scale their incentive campaigns.
Role
Who you are
- Previous experience working as a Technical Account Manager, Integrations consultant or other related role
- Experience with full ownership of complex API integrations for assigned accounts
- Ability to successfully handle Enterprise accounts, which would make you eligible for an Enterprise Technical Account Manager role
- Proven experience with SaaS based products
- High level of problem-solving attitude in a troubleshooting environment
- Ability to explain complex topics in easily understood and concise language, to both technical and non-technical professionals
- Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
- High focus on data-driven decision making
What the job involves
- Take ownership of the integration process of our API-driven platform with our clients' ecosystem
- Troubleshoot repeat technical issues and drive issue escalation and problem elimination
- Own and manage a book of assigned customers, including Enterprises, with a focus on the customers API usage, ensuring retention, growth and overall customer satisfaction
- Work together with Customer Success Managers and our Engineering team towards providing great client service
- Find new technology partners and integration possibilities
- Manage customer expectations and lead them to customer satisfaction
- Design Customer Onboarding processes
Our take
Paradoxical to its mission statement of creating developer-free promotion tools for companies, Talon.one was actually founded by several software developers. Boosted by a hard-hitting client list that includes Mercedes, Delivery Hero, and Adidas, Talon.one initiates and automates loyalty programs, discount campaigns and coupon offers for product-oriented businesses.
In 2022, Talon.one partnered with Big Commerce to offer promotion engine features to Jimmy Brings, an Australian alcohol delivery company. This collaboration with Big Commerce, alongside other companies involved in the project, highlights Talon.one's integration capabilities. It demonstrates the flexibility of Talon.one as it collaborated effectively with various software companies, showcasing its extensive potential in promotion tools.
Talon.one has a varied product service that includes coupon, referral, gift card, and loyalty software as well as product bundles and wallet solutions. It’s this variety that makes them such good partners on larger promotion strategies, as long as the quality remains rounded across all its products.
Steph
Company Specialist
Insights
Company
Funding (1 round)
Dec 2018
$3.4m
SERIES A
Total funding: $3.4m
Company values
- Honesty & Respect: Communication is key, and we promote open collaboration and discussions to accomplish our goals as a team
- Ownership & Empowerment: We take ownership of our actions and results, and everyone is empowered to promote change and push us forward
- Teamwork: We're most successful when we prioritise collaboration, trust and teamwork over individual mindset
- Knowledge & Growth: We grow by staying curious and willing to experiment. We also know that making mistakes is part of the learning process
- Lead by example: We inspire and guide others through our behaviours and actions, and encourage transparency at all levels
- Empathy: With a focus on empathy and open communication, we foster an environment where employees feel safe and respected
Company HQ
Kreuzberg, Berlin, Germany
Articles
Leadership
Christoph Gerber
(CEO)Currently Shareholder at adjust.com, AirHelp and Customer Alliance.
Sebastian Haas
(COO)Previously Founder of RapidApe, Marketing Consultant at Team Europe Ventures, and CMO at Surprise Internet GmbH.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 13 more jobs at Talon.One