Staff Brand Designer, Intercom
Web
+ Equity
More information about location
2 days a week in office
The modern customer communications platform
Open for applications
The modern customer communications platform
1001+ employees
Open for applications
+ Equity
More information about location
2 days a week in office
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- The ideal creative candidate will have a wealth of boundary-pushing visual web design experience, mastery in collaborating closely with web development partners, an obsession with sweating the finer details, ability to navigate ambiguity, a driving ambition for creative quality, and will bring positivity and optimism to every touchpoint
- 7-9 years of design experience with a portfolio showcasing a breadth of brand focused web design work
- Proficiency in Figma, Adobe CC (Webflow a plus)
- Experience in motion design and storyboarding (in execution and/or art direction)
- Experience in concepting and defining visual direction
- Strong design sensibilities, from high-level strategic direction to production details
- Ability to communicate with precision, clarity, honesty, and respect
- Basic understanding of HTML/CSS to converse with developers
- Basic understanding of designing within a CMS
- A general understanding of business goals and strategy
- A general understanding of web performance metrics
- Ability to present ideas effectively to stakeholders
- Ability to navigate ambiguous projects
What the job involves
- The Intercom Brand Studio is looking to build a world-class creative team. As a key component of this highly motivated & inspired team, we are looking to hire a creative visionary to lead the charge on Intercom’s visual web presence
- As a member of the Intercom Brand Studio, you’ll work alongside various designers, writers, Producers, Illustrators, and Animators to produce career defining work that will shape the future of the Intercom brand
- Designing boundary-pushing, creatively inspired digital design
- Collaborating closely with development partners to create slick, advanced, modern & tasteful digital design work that push the boundaries of current web creative standards
- Inputting on wireframing and information architecture
- Delivering work at the forefront of design and web trends
- Creating impactful and highly realistic product-focused visuals
- Storyboarding motion-based assets and art directing animators
- Collaborating with and art directing illustrators
- Ideating and prototype interactive solutions
- Designing for responsive breakpoints
- Working within and expanding the digital design system
- Helping implement a new brand identity on the web
- Owning projects from concept to final execution
- Collaborating with stakeholders in a highly iterative and agile environment
- Balancing design excellence with a need for speed and a focus on success metrics
- Partnering with writers, producers, marketers, product experts, company leaders and external agencies to drive projects forward
- Mentoring and providing direction to junior designers and freelancers
Salary benchmarks
Otta's take
Theo Margolius
COO of Otta
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Insights
Some candidates hear
back within 2 weeks
41% female employees
-7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company values
- We're optimistic & positive
- We obsess about our customers' success
- We're confident, yet humble
- We think big and start small
- We go further together
- Make every day count
Company HQ
Financial District, San Francisco, CA
Articles
Founders
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
People progressing
Joined as a Manager in Product Analytics. Made it to VP of Research & Data Science after 6 years and 3 promotions
Share this job
View 65 more jobs at Intercom