Senior Staff Technical Program Manager, ServiceNow
Cloud-based digital workflows for enterprises
Open for applications
Cloud-based digital workflows for enterprises
1001+ employees
Open for applications
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10+ years of project/program management experience in mid/large size companies, ideally in a team-based role working with cloud infrastructure operations teams (Capacity and Datacenter Operations, Hardware Development, Operational Excellence, etc.)
- BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination education and experience
Desirable
- Drives change and scalability: Acts as a catalyst for change within the organization by coaching team members to embrace and implement scalable solutions tailored to the unique needs of data center and infrastructure engineering teams
- Overcomes obstacles and delivers solutions: Proven ability to identify and mitigate obstacles delivering effective solutions while ensuring project timelines and objectives are met
- Influences without direct authority: Utilizes technical expertise and knowledge of industry best practices to influence decision-making and drive alignment across cross-functional teams involved in data center and infrastructure projects
- Manages large-scale projects: Demonstrates experience in successfully managing complex projects and programs specific to data center and infrastructure engineering, coordinating efforts among cross-functional and tactical teams to achieve project goals
- Facilitates strategic and tactical discussions: Is comfortable leading discussions to address critical challenges, balancing both long-term strategic goals and immediate tactical needs
- Advocates for technical disciplines: Educates cross-functional peers on the intricacies of data center and infrastructure engineering, emphasizing the value and importance of these disciplines within the organization
- Promotes diversity and inclusion: Actively shares knowledge and expertise to foster a diverse and inclusive environment, elevating the overall skill level and effectiveness of colleagues and the community of practice
- Proficient in project management software: Utilizes specialized software to efficiently organize, track metrics, and report on the progress, ensuring transparency and accountability throughout the project lifecycle
- Preferred certifications: Possesses certifications such as Six Sigma, PMP, Agile, and/or SAFE, which are highly relevant to managing projects
What the job involves
- The Global Cloud Services PgM Team serves the program delivery needs of the engineering and operations orgs within the larger Global Cloud Services organization
- The program portfolio includes a broad set of initiatives from cross-functional service delivery, cloud infrastructure lifecycle and delivery, operationalization, process improvement, and portfolio management
- Our technical program managers work closely with team and org leadership to surface data, extract technical decisions and drive execution of programs
- We are team advocates who are responsible for driving the successful execution and delivery of holistic programs and processes to enable efficient delivery of technical solutions
- We “Win as a Team” when our Technical Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion, and creating efficiencies in the team processes
- Collaborate closely with our Cloud Capacity Engineering leadership and team members to develop and execute a robust program and/or portfolio that “Wows our Customers.”
- Develop comprehensive capacity plans to meet the accelerated customer demands driven by AI in this new age of scale and complexity, keenly focused on partnerships across all delivery verticals to include Space/Power, Networking, HW Development, Rack Delivery, and Service Turn-Up
- Operate autonomously to identify and address organizational challenges, driving change within the team and partner organizations. This involves creating detailed plans & roadmaps, engaging with executive stakeholders, implementing solutions, and monitoring effectiveness
- Contribute to the enhancement of the program management function by sharing successful practices, frameworks, tools, and lessons learned
- Be a leader in transparent and effective communication of program/portfolio status to key stakeholders
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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