Office Manager, Ushur
$75-110k
+ Bonus + Equity
5 days a week in office (Santa Clara, CA)
AI-powered customer experience automation
Be an early applicant
AI-powered customer experience automation
201-500 employees
Be an early applicant
$75-110k
+ Bonus + Equity
5 days a week in office (Santa Clara, CA)
201-500 employees
Company mission
Ushur's mission is to transform every customer journey through cutting-edge technology that brings companies closer to their customers.
Role
Who you are
- We are seeking a highly reliable and proactive Office Manager with 3-5 years of experience
- The ideal candidate should be resourceful, have excellent organizational skills, and possess impeccable email communication
- They must be proficient in using Google Calendar, Google Drive, and Microsoft Office Suite (Word, Excel, PowerPoint)
- This role is ideal for someone who enjoys wearing multiple hats
- If you are a detail-oriented, proactive individual who thrives in a dynamic, small office environment, we encourage you to apply
What the job involves
- The successful candidate will be responsible for overseeing daily office operations, coordinating events, managing vendor relationships, and providing support to ensure the office runs efficiently
- In this role, the Office Manager will also coordinate customer onsite visits and ensure a professional environment
- Manage daily office operations, ensuring smooth workflow and efficiency
- Oversee deliveries of office supplies, catering, and other delivery service providers
- Serve as the primary point of contact for building management and security desk communications, ensuring timely and professional phone call or email responses
- Ensure office printers, TV’s and conferencing equipment are operating at all times
- Coordinate and plan events, both internal and external, including customer onsite visits ensuring a professional and welcoming office environment
- Take initiative to solve problems, anticipate needs, and support office staff as needed
- Responsible for maintaining kitchenette appliances (Dishwasher, coffee machine, refrigerator, water dispenser machine etc.)
- Manage key card portal for employee access
- Coordinate office tours for new hires
- Organize and maintain clean storage closet
- Ensure the smooth running of the office, including managing supplies, equipment, light cleaning/tidying and office maintenance
- Handle incoming and outgoing correspondence, including mail, emails, and packages
- Responsible for ordering and organizing pantry refills and snack orders
- Ensure cleanliness of conference rooms & preparation of Audio/Visual equipment before and in between meetings
- Oversee office layout, furniture, desk assignments and maintaining an organized and professional environment
- Handle all logistics of in-office events including calendaring, food ordering, and any other needs of the meetings in office
- Ensure work orders for maintenance or janitorial request are processed in a timely manner
- Provide administrative support to senior management, including scheduling meetings, managing calendars, coordinating travel arrangements and dinner reservations
- Draft and edit documents, letters, presentations, and reports as needed
- Manage internal company posts and notices to local employees via Slack or email correspondence
- Manage office calendars and schedules using Google Calendar
- Maintain and organize office documentation using Google Drive
- Utilize Microsoft Word, Excel, and PowerPoint to create reports, presentations, and documents as needed
- Coordinate occasional package/letter drop-offs to FedEx, UPS or USPS
- Liaise with office vendors, suppliers, and service providers, negotiating contracts and ensuring services are scheduled and completed as per agreements
- Must be onsite for scheduled service appointments
- Manage relationships with external contractors such as IT support, janitorial services, maintenance work orders and building management company communications
- 'Ensure proper documentation is maintained for all services performed, including payments billed for services or repairs
- Provide first-line technical support for office equipment, including computers, printers, wifi logins and video conferencing setup when IT is not available
- Must have basic knowledge of Apple (Macbook) computers
- Organize and coordinate office events, meetings, and team-building activities, employee gifting as well as holiday planning
- Handle logistics for company events, including requesting quotes, booking, venues, catering, and managing RSVPs
- Ensure the office complies with health and safety regulations
- Conduct regular safety audits and maintain records of compliance
- Ensure first aid supplies are refilled and consistently available
- Act as the point of contact for emergency procedures, evacuation planning, and fire life safety
- Must be able to respond to urgent phone calls from our security company 24/7
Our take
A positive customer experience is essential to prevent sales friction and boost revenue as a business, but managing every client interaction can be tough. Whilst automation technology can help reduce this workload, existing solutions generally tackle either front-end customer service or back-office automation, isolating the processes from each other despite both being automatable.
Ushur provides an AI-powered customer experience automation platform, providing no-code tools that can help businesses automatically interact with customers and boost conversion rates at scale. In addition to handling the end-to-end customer acquisition and onboarding process, the platform also includes functionality for the automation of back-office process handling whilst maintaining compliance with HIPAA, GDPR, and other major privacy regulations.
Whilst the plethora of specialized customer experience solutions on the market presents challenges to the company, Ushur's unification of front-end and back-end automation allows it to stand out. When combined with its no-code approach, the company claims it can greatly reduce time spent on manual sales processes, whilst ensuring customer experiences are frictionless and data is handled professionally. Recent funding will enable it to expand its experience automation portfolio, develop its AI, and expand into new regions and verticals.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2023
$50m
SERIES C
Feb 2021
$5m
SERIES B
Total funding: $92m
Company benefits
- 100% covered, top-of-the line health benefits for all employees
- Flexible work hours, potential to work remotely, and easy parking at the office
- Supportive and collaborative work environment that promotes a culture of learning
- We empower our team members to innovate and do the extraordinary
Company values
- People First - Usher's people are their biggest asset. Prioritizing their well-being, celebrating their diversity, enabling them to bring their whole self to work, and empowering them to do the extraordinary are foundational to everything Ushur strives to do.
- Pursuit of Excellence - Ushur relentlessly pursues excellence in everything they do. They accept failures as part of the process as we maintain an unwavering commitment to staying the course and never giving up. Our customers, our partners, and above all our colleagues deserve nothing less.
- Growth Mindset - Ushur enables and inspires its people to pursue lifelong learning. Encouraging such a growth mindset empowers them to solve complex problems and become better versions of themselves, independent of their educational, social, and economic backgrounds.
Company HQ
Santa Clara, CA
Articles
Leadership
Simha Sadasiva
(CEO)Previously Principal Engineer at Clearwater Networks and Senior Director of Session Delivery Network Solutions at Dialogic, Inc.
Henry Peter
(CTO)Previously Product Architect at Dialogic, System Architect at Veraz Networks and Systems Engineer at Lucent Technologies.
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