Director of Customer Success, Stellar Health
$190-220k
Eligible for an annual performance based bonus and equity grant
Incentive program for health providers
Job no longer available
Incentive program for health providers
201-500 employees
Job no longer available
$190-220k
Eligible for an annual performance based bonus and equity grant
201-500 employees
Company mission
To improve the quality-of-care and affordability of healthcare for millions of patients in the United States.
Role
Who you are
- At least 8 years of experience in a Customer Success role, with measurable increasing responsibility and scope as you have advanced in your career
- At least 2 years of people management experience and a track record of success leading teams
- Healthcare experience is required; VBC experience is preferred
- Genuine excitement about Customer Relationship Management (you want your customers to be successful!), coupled with the ability to know when to say “no” to a customer’s request
- High EQ and high empathy - you’ll be an exceptional partner to your stakeholders and mentor to junior team members
- Excellent data analysis skills, demonstrated through knowledge of Excel and the ability to drive insights from data
- Excellent executive presence and presentation skills, demonstrated by your ability to quickly gain rapport and adjust your messaging to different types of audiences
What the job involves
- The Director, Customer Success will be responsible for owning the performance of some of our key customer relationships for 2024, as well as for managing a high performing team of Strategic Operations Leads and Associates to hit their goals
- Our Customer Success Team is responsible for driving the success of our payor relationships, and partners closely with our Sales, Provider Operations, BI, and Technical Implementations Teams to get this work done
- Reporting to our VP, Customer Succcess, this role will be accountable for:
- Managing to Customer Success, which includes everything from strategic program design and implementation to managing cross-functional internal resources to demonstrate the value creation of our tech and services
- Defining success within each customer as part of the sales/onboarding process, and continuously tracking and refining those goals as needed
- Customer Relationship Management; ensuring that Stellar is seen as a trusted partner
- Communicating progress to various stakeholders, both internal and external to the organization
- As the go to person for key, strategic accounts, lead program design and execution, including:
- Setting the right targets and success metrics
- Designing challenges and promotions to influence user behaviors and drive performance
- Leading business analysis necessary for identifying tactics needed to hit customer goals
- Identifying other tactics to help ensure we hit goals
- Participate in program scoping during late sales conversations
- Manage and develop small team of high performing individuals
- Effectively project manage the customer onboarding process, ensuring we are staying on track and continuously keeping key stakeholders updated on blockers
- Lead Program Governance, including running Steering Committees and providing operational and reporting touchpoints
- Work with internal cross-functional groups on goal setting and progress tracking including:
- Collaborating with Technical Implementation and Provider Operations teams to support goals related to onboarding and performance
- Collaborating with Product, Implementation, Operations and Engineering on product/process improvements
- Partnering with our Growth team on multi-year account planning and expansion opportunities
Our take
A problem in healthcare is little thought is given to the doctors and staff who coordinate all of the daily patient workflow, such as historical claims, pharmacy requests, lab work, testing and billing. Stellar Health aims to drastically reduce these 'chores' through a cloud-based platform on which primary care providers can offer value-based care through real-time information updates about patients.
The point-of-care workflow platform also strives to close the incentive gap between payors and care providers by helping practictioners earn more revenue for keeping patients healthy, rather than simply charging for procedures and treatments. While Stellar Health faces stiff competition from major players such as Siemens Healthcare and AthenaHealth, it has already made great ground in the market with over 750,000 patients across 18 states.
The company have secured significant investment from Primary Venture Partners and Point 72. This funding and its growing revenue is being put towards further scaling its operations and accelerating its product development. Operating in a rapidly growing industry which is expected to be worth just over $4 billion by 2025, Stellar Health is in a good position for future growth and success.
Kirsty
Company Specialist
Insights
Company
Funding (2 rounds)
Sep 2021
$60m
SERIES B
May 2020
$10m
SERIES A
Total funding: $70m
Company benefits
- Medical, Dental and Vision Benefits
- Unlimited PTO (and ask our recruiting team about the ways we make sure employees are actually taking PTO)
- Universal Paid Family Leave, with up to 21 weeks of fully paid leave available to new parents and caregivers
- Company sponsored One Medical memberships and Citibike memberships
- Medical Travel Benefits
- A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
- Stock Options & a 401k matching program
- Career development opportunities like Manager Training, coaching, and an internal mobility program
- A broad calendar of company sponsored social events that for our in-office and remote employees
Company values
- We are a performance culture
- We put our team first
- We Grow From Taking Calculated Risks and Learning from Experience
- Relationships matter
- Sustainable work culture is critical and key to success
Company HQ
Union Square, New York, NY
Articles
Founders
Michael Meng
(CEO)Studied Business Adminstration, Finance and Accounting at the University of Michigan, before obtaining an MBA from Wharton School, University of Pennsylvania. Started out as an Investment Banking Analysist at Lazard Freres. Served as Principal at Apax Partners, and currently sits on the board of the Global Language Project, CUNY Graduate School of Public Health and Health Policy and Medicomp Inc.
Octavian Costache
(CTO)Obtained a Masters in Computer Science and AI from the University POLITEHNICA of Bucharest. Started out as a freelance Software Engineer, before joining Google as a Senior Software Engineer in 2005. Was a HackStar at TechStars in 2012. Co-founded Spring Inc. in 2013, and Stellar Health in 2018.
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