Technical Product Manager, Deskpro
Data & Reports
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5 days a week in office (Wimbledon, London)
Software that helps organisations provide better customer support
Open for applications
Software that helps organisations provide better customer support
21-100 employees
Open for applications
+ Share Options
5 days a week in office (Wimbledon, London)
21-100 employees
Company mission
To help businesses and organisations provide better customer support across every communication channel. By gathering all customer support channels on one simple, yet flexible platform, they allow organisations to super-charge their customer support.
Role
Who you are
- We are looking for a an ambitious Technical Product Manager with experience in database design, SQL and reporting to join our Product team. Improving our help desk software, to help bring better online customer service to millions of customers
- We are looking for a candidate who is a self-starter, inquisitive (wants to know how things work), an enthusiast and is passionate about how software products and technology can help people to communicate better
- You must have good experience of databases, SQL and using API's
- Problem solving is a key skill you will need as you will be responsible for taking something from an idea to completion
- You will need to understand and be able to use SQL databases, APIs and have a good grasp of code
- Our ideal candidate will have 3+ years experience working in a software company in a product, or software development role
- Knowledge of databases, SQL and using API's
- Able to work alongside developers & designers, comfortable with holding technical conversations
- Keen eye for detail and passionate about optimising for the best possible outcome
- Experience working in a small and fast moving team
- A great presentation style, teamwork and fantastic communication skills are a must
- Understanding of how to manage a product roadmap and expectations
- Ability to learn and understand new technology products quickly
- Hungry and motivated by Deskpro's mission
What the job involves
- You'll be part of our awesome Product team
- Working in Central Wimbledon alongside the Development and Design teams whilst feeding back directly to the CPO to help improve Deskpro
- Your role will involve researching new features or components to add to Deskpro, then working closely with the design and development teams to turn it from a wireframed mock-up into a coded and usable feature within our software
- This role will allow you to have a voice and a chance to shape the future of Deskpro
- There is huge potential to make a really big impact and accelerate your career at a growing and profitable technology company
- We have a lot of major software releases scheduled and future projects that will massively change the look and feel of Deskpro, so it is a really exciting time to get involved at Deskpro
- Responsible for taking a project from idea to completion
- Work closely with both the development and design teams to take features from concepts to release
- Researching, investigating understanding which features / components would be good to add to Deskpro
- 'Playing' with a multitude of successful software solutions, including API docs
- Creating wire-frames of how it would look and feel in Deskpro
- Writing up business cases and presenting them to the team
Salary benchmarks
Our take
Deskpro offers a single, easy-to-use interface for managing all customer support interactions across email, live chat, phone, and social media. This allows companies to easily interact with customers and create an efficient support experience. It automates simple, mundane, and time-intensive customer support processes - creating more engaged and productive staff. Its simplicity means extra technical knowledge or training is not required.
It has worked with market leaders across a range of sectors, from Microsoft, Panasonic, and Sony to the NHS and HMRC.
It is expanding to allow easy customer interaction on Facebook, Twitter & WhatsApp. User contributions on social media pages become actionable tickets, which companies can respond to from the helpdesk. This allows Deskpro to take advantage of the increasingly large social media presence of companies, as well as provide access to the consumer on regularly used, trusted, and convenient sites.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
28% female employees
23% employee growth in 12 months
Company
Employee endorsements
Autonomy
"From the first day I joined, I was encouraged to take ownership of my work, give fresh inputs, and pursue the adaption of new tools to improve our..."
Funding (1 round)
Jun 2024
$25m
SERIES A
Total funding: $25m
Company benefits
- Annual personal learning and reading budget (£500)
- Cycle to work scheme (no £1,000 limit)
- Enhanced maternity & paternity leave
- 25 days of annual leave + bank holidays
- We have your health covered; private health insurance with Bupa, a medical cash-back scheme with Medicash, and mental health & well-being support services
- Team fun - monthly team socials and regular events, from crystal maze experiences and cocktail making classes, to go karting and escape rooms!
- Reduced Gym Membership
- Free Phone SIM (unlimited calls, data etc)
- Lunch at the office every Friday
Company values
- 🧐 Curiosity - As a tech company, being interested in software and asking the right questions is such a key value of how we can improve every single one of our customer's experience from day 1
- 🏔️ Proactivity - We give everyone autonomy to execute solutions to problems that they may have found. We value people who want to solve problems, not just spot them
- 🙏 Accountability - We trust people (whatever their level) to do their jobs to the best of their abilities
- 🤗 Kindness - By treating everyone (including yourself) with kindness, it makes Deskpro a fun, friendly, and safe place to work
- 🤝 Collaboration - As a growing startup, every new feature, project, or sale involves working with other teams for success
- 💝 Customer-focussed - As a software company that makes customer support software, it is in our blood to strive towards creating the best experience for our customers as well as their customers
Company HQ
Wimbledon, London, UK
Articles
Leadership
Chris Padfield
(CEO)Chris built Deskpro whilst studying PPE at Oxford, and went on to grow Deskpro into one of Europe's fastest-growing tech companies.
Christopher Nadeau
(CTO)Chris grew up in a sleepy town in Canada and emigrated to the UK to help establish Deskpro's London HQ. They lead the software engineering side of the business.
People progressing
Hannah joined Deskpro as a Graduate Sales Executive in 2018 after completing a Geography Degree from The University of Sheffield. Promoted to Sales Exec. -> Commercial Manager -> Commercial Lead.
Lara joined Deskpro in 2021 as a Content Marketing Intern. Since joining, Lara has been promoted twice and now leads content across the website, product support, social media, and marketing.
Diversity & Inclusion at Deskpro
Hannah Scott (Commercial Director)
- Deskpro is committed to promoting equality and diversity and promoting a culture that actively values difference and recognises that people from different backgrounds and experiences can bring valuable insights to the workplace and enhance the way we work.
- At Deskpro, we consider that equality means breaking down barriers, eliminating discrimination and ensuring equal opportunities and access for all groups.
- We consider diversity to mean celebrating difference and valuing everyone
- Every employee is entitled to a working environment that promotes dignity, equality and respect for all.
- All employees will be encouraged to develop their skills and fulfil their potential and to take advantage of training, development and progression opportunities in Deskpro.
- HR processes in-place to review and escalate allegations, alongside an anonymous whistle-blower channel, to help employees to feel more comfortable reporting issues.
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