Customer Success Manager, uberall
French Speaker
More information about location
Local customer experience platform
Job no longer available
Local customer experience platform
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
Uberall's mission is to empower businesses to deliver great experiences to local customers.
Role
Who you are
- 3-5 years of relevant experience as Customer Success Manager
- Based in France, fluent in French and business proficient in English. Additional language skills are a plus (Italian, Portuguese)
- Willingness to travel within France up to 20%
- You are an energetic, curious, and hungry-for-success individual
- You breathe customer-centricity, and you are outcomes-driven; you get hyped with taking customers from A to Z and contributing to their success
- Ideally, you have a software and/or scale-up background (software technology, SaaS, cloud services, etc.)
- You are analytical and tech-savvy; you’re not afraid of data and platforms, and you ideally have some experience of Digital Marketing
- You think of solutions and opportunities when you hear about problems and blockers
- You understand the ecosystem and the needs of your customers, based upon which you can deduce service strategies and establish processes
- You work in a very structured and forward-looking manner, keep the overview in sight, are attentive, and do not let anything disturb you
- You enjoy training individuals and teams on technology features, processes and industry developments
- You can prioritise in a goal-oriented manner while remaining agile and adaptable
- In addition to a strong service-oriented approach, you possess high-quality consulting skills, as well as innovative entrepreneurial thinking
- You have excellent executive communication skills, interpersonal skills, and eloquent writing skills
- Consulting background and professional project management experience is a plus
What the job involves
- As a Junior Customer Success Manager, you will act as a trusted local SEO consultant for a wide array of primarily French businesses that Uberall mid-revenue customers
- Your main objective is to help your customers maximize the business value they derive from using Uberall’s products and ensure this value is clearly shown to them
- You will navigate your customers through Uberall’s products, educate them on how to generate a positive return on investment (ROI), and provide strategic guidance and expertise
- This role is a fantastic opportunity to kickstart or grow your career in Customer Success and Digital Marketing
- Onboarding Support: Understand customer sentiment during onboarding, and help deliver a great onboarding experience together with your Implementation colleagues at Uberall
- Customer Understanding: Learn to understand your customers' needs, priorities, and business objectives to create success plans that empower customers to achieve their business outcomes
- Regular Check-ins: Conduct regular check-ins and business reviews with your customers to set up new business goals and prove ROI
- Industry Developments: Stay curious about industry developments and proactively consult customers with best practices and optimization strategies
- Value Demonstration: Demonstrate the value Uberall adds to your customers' strategies by generating valuable insights about their performance, and next actions
- Account Growth: Maintain and grow the value of your account portfolio by identifying and unfolding new business needs and opportunities
- Problem-Solving: Act as the first point of contact for solving business challenges, ensuring they are never left alone at different levels of escalation to our Support team, and work towards effective and optimal solutions
Our take
Location-based services are now part of our everyday lives, but there are still gaps in the way location information interacts with accurate data. Uberall solves this problem by connecting companies with local customers through search and discovery, engagement and conversion.
Uberall helps brick-and-mortar companies to provide more accurate information about themselves across the apps that customers use to discover them. The company's impressive roster of customers now includes Hyundai, Pizza Hut and Lufthansa, as well as a raft of small- and medium-sized businesses. The breadth and credibility of Uberall's customer base is testament to the benefits it can bring to businesses.
The company has completed a number of high-profile acquisitions in the past, including that of MomentFeed, towards diversifying and scaling its services. Uberall's investment in platform development has resulted in an expansive series of updates and improvements. This, alongside an important integration with Apple Business Connect, should help solidify its utility for clients and place as a top choice into the future.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Jun 2021
$115m
GROWTH EQUITY VC
Sep 2018
$25m
SERIES B
Total funding: $175.6m
Company benefits
- Corporate Shopping Discounts
- Dog Friendly Offices
- Home Office / Remote Work
- Language Courses (German & Business English)
- Flexible Working Hours
- State of the Art Hardware
- Personal Development Budget
- LinkedIn Learning & internal training
- Virtual Stock Option Plan (VSOP) and an Equity Plan (ESOP) for all eligible employees
Company values
- Grow Together - We are free to be ourselves and we treat others with the respect and friendship they deserve. We want to grow together and nothing is ever only someone else’s problem. We are humble and nice and we mean well.
- Demonstrate Passion & Performance - We put our heart and soul into everything we do and we are passionate about the people we do it with. We challenge ourselves and others and aspire to deliver results that leave a long-lasting impression.
- Be Bold & Drive Change - We are bold and determined decision makers who are not afraid of mistakes. We drive for change and take ownership of our actions and decisions.
Company HQ
Brunnenviertel, Berlin, BE
Articles
Leadership
David Federhen
(Board Director)Started out as a Strategy Consultant at Roland Berger, and previously founded Returbo.
Florian Hübner
(CEO)Previously worked as a Consultant at McKinsey, and founded Berlin Tech Meetup.
Salary benchmarks
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