Vice President of Payroll, Restaurant365
Customer Success
$160-220k
Salary dependent on location. + Equity Option Grant
Ability to travel up to 10%
Cloud-based all-inclusive back office solution for restaurants
Open for applications
Cloud-based all-inclusive back office solution for restaurants
1001+ employees
Open for applications
$160-220k
Salary dependent on location. + Equity Option Grant
Ability to travel up to 10%
1001+ employees
Company mission
To alleviate the significant burdens placed on restaurant operators.
Role
Who you are
- A proven track record leading a CS organization in the software industry and exceeding targets for 5+ years
- Demonstrates a deep industry knowledge and passion for Payroll / Workforce
- 7-10 years’ experience with supporting and maintaining customers in a SAAS platform specifically for Payroll
- Ability to understand and articulate technical concepts and derive solutions
- Strong organization and time-management skills
- The ability to work independently without supervision
- Very organized, detail oriented, and analytical
- Positive, collaborative, and flexible working style
- Ability to teach and coach effectively
What the job involves
- The Vice President, Workforce Customer Success, will be responsible for ensuring the overall success of customers using our suite of Workforce products
- This role will focus on strategic leadership and reporting for the onboarding, support, adoption, professional services, and Payroll Operations teams
- This role is crucial for driving long-term retention and growth of our Workforce strategy
- The emphasis will be on weekly reporting and strategic alignment with Sales, Product, and Dev leaders, as well as collaboration with several members of our Executive team, including the CEO. This role will report to the SVP of Customer Success
- Provide weekly reports to the Workforce Stakeholder team, including the CEO, on Workforce KPIs and the progress of quarterly initiatives
- Identify new opportunities and future initiatives across the entire Workforce Customer Success program
- Motivate and lead the team to achieve quarterly company objectives, enhancing gross retention and operational efficiency within Workforce Products
- Mentor and elevate leaders within the growing team to support the rapidly expanding business
- Create, monitor, and refine team KPIs
- Manage clients at risk and serve as an escalation point, mitigating client frustrations before they reach the executive team
- Identify potential project pitfalls and spearhead resolutions for escalations
- Track metrics, project details, and deadlines through various platforms, including Monday.com, Freshdesk, and Salesforce
- Conduct one-on-ones with managers and utilize all current tools to ensure their success in their roles
- Contribute to a positive, fun, and innovative culture
- Maintain and strengthen cross-departmental alignment with Product, Dev, Finance, Sales, and Marketing
- Optimize and measure the entire post-sales Customer Journey lifecycle
- Travel and present on behalf of Customer Success for prospective clients and conferences when needed
- Manage customer programs and outreach initiatives
- Perform other duties as assigned
- Other duties as assigned
Otta's take
Sam Franklin
CEO of Otta
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2023, and its $135 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants turned to keep their heads above the water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Insights
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Ability to work remote or hybrid
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Company values
- Love Good Food
- Share Positive Vibes
- Solve Problems, Together
- Relentlessly Seek Greatness
Company HQ
East Irvine, Irvine, CA
Articles
Founders
Tony Smith
(CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Chief Strategist & Boardmember)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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