B2B Operations Specialist, Bigblue
3-5 days a week in office
Developer of eCommerce logistics tools
Be an early applicant
Developer of eCommerce logistics tools
101-200 employees
Be an early applicant
3-5 days a week in office
101-200 employees
Company mission
To help brands scale operations effortlessly and create a delivery experience that delights customers and boosts sales.
Role
Who you are
- Rigorous, organized and ability to prioritize multiple concurrent projects
- Not afraid of operational day-to-day
- Ability to work in a team
- Proven analytical & problem-solver thinking and good knowledge of Microsoft Excel
- Bilingual FRENCH required
- Very good written and verbal communication skills in English
What the job involves
- Bigblue is looking for a B2B Operations Specialist to join the brand-new B2B team to support internal operations team EU-wide
- Bigblue is historically a B2C-centric company and has invested a lot in B2B lately to support our clients’ growth. Bigblue now needs a B2B Operations Specialist to ensure a seamless end-to-end B2B experience to our merchants
- With a clear understanding of Bigblue’s B2B operations, the B2B Operations specialist will support our day-to-day operations and enhance current processes.
- The role represents a critical function within the Bigblue Operations team to deliver an exceptional B2B experience to our merchants, and to their B2B customers
- Own processes ensuring B2B quality among the operations department
- Ensure compliance guidelines are met (warehouse processes, carriers processes & SLAs)
- Proactively track day-to-day operations to spot inconsistencies before issues occur
- Provide reports of performance and action plans when needed
- Actively participate to process and systems development
- Identify systemic issues and expose opportunities to improve operations
- Recommend and implement methods and processes to enhance quality and ensure best merchant experience
- Track learnings and best practices to contribute to our B2B expertise
- Act as Bigblue’s B2B expert
- Serve as an escalation point for operational B2B-related issues
- Share knowledge and provide guidance to internal teams around B2B
Our take
Consistent order fulfilment, logistics, and positive customer experiences are essential for the success of eCommerce businesses of any scale, but achieving this can be expensive - particularly for small businesses. Logistics providers often charge monthly rates that don't reflect the scale of a business, leaving businesses with no budget to optimize their customers' experiences.
Bigblue provides an eCommerce and customer-experience toolkit, providing end-to-end order fulfillment services such as product storage and package picking, personalized packaging, delivery, and inventory analytics. The company specifically focuses on providing its services to businesses of any scale by only charging for products that have been shipped, whilst also connecting directly with all major eCommerce platforms.
Bigblue’s main challenge will be competing with other logistics companies, including Cubyn, Hive and Huboo. Bigblue’s intelligent pricing system (which charges companies relative to their size), and its focus on providing an end-to-end customer experience, has set it apart. Combined with a $15 million raise in 2022, Bigblue is set to become an increasingly bigger part of the logistics market.
Freddie
Company Specialist
Insights
36% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2022
$15m
SERIES A
Nov 2020
$3.4m
SEED
Total funding: $18.4m
Company benefits
- We offer competitive compensation packages, along with meaningful equity
- Innovative culture
- Early-stage well-funded company
- Founders-led company
- Learn from the best and be supervised by experienced people who have a real desire to pass on their knowledge in tech, as well as in the field of logistics!
- Quickly assume important responsibilities allowing you to have a real impact on the growth of the company. Regular impact based evaluation to help you grow as fast as its suitable. Ultra-dynamic work environment with an international reach.
- Discover a great working atmosphere: outings, game nights, team buildings, offsites, team lunches, super caring founders, brand new offices in Paris (near the Opera), day to day benefits (Alan, travel, etc)
Company HQ
Porte-Saint-Denis, Paris, France
Articles
Leadership
Tim Dumain
(CEO)Experience as co-founder, CEO, and Advisory Board Member of Morning from 2011 to 2021. Co-founded Bigblue in 2018 as CEO.
Mathias Griffe
(CTO)Experience as Software Engineer for Apple. Co-founded Bigblue in 2018.
William Meunier
(Co-founder)Experience as Haiti Head of Operations for 10Power. Co-founded Bigblue in 2018.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 14 more jobs at Bigblue