UX Researcher, Achievers
Recognition and rewards software for employees
Posted today
Recognition and rewards software for employees
501-1000 employees
Posted today
501-1000 employees
Company mission
To change the way the world works.
Role
Who you are
- Achievers is looking for a UX Researcher who is passionate about creating human-centred products that empower meaningful connections in the workplace
- We’re looking for a team member who has a contagious drive for learning, acquiring new skills and perspectives, and excels at collaborating and enabling others to do great research
- 5+ years conducting research in a SaaS product environment
- A deep understanding of the end-to-end iterative UX product design process
- Experience dealing with high levels of organizational complexity, working directly with designers, product managers, leaders, and various stakeholders, taking into account business and technical constraints when planning research and making recommendations
- Strong workshop and facilitation skillset, knowing which tools and methodologies are best suited to find the right answers at the right time
- Clear and compelling presentation skills with proven ability to integrate insights into product design and a user-centered design practice
- Experience shaping organizational research and testing processes, and successfully educating and enabling others to be effective in those processes
- Adept at using tools such as usertesting.com to gather external research and insights
- Experience managing research repositories to house and structure research information and insights
- A passion for user research, the user, and a truly collaborative spirit
- Ability to self-manage, self-motivate and deal with large amounts of complexity and ambiguity
What the job involves
- You’ll champion an empathetic approach to research that drives thoughtful user experiences through strategy, collaboration, and discovering user insights that help solve complex problems
- Work with product and design teams to help them determine research needs, identify the most appropriate methods, create protocols and plans, generate recruitment screeners, moderate sessions, analyze results, compile reports, and present findings
- Identify meaningful insights that fuel improvements to our products and ensure they’re available to all
- Facilitate project kickoffs and workshops to ensure the right questions are being asked and the right methods are being used to answer them
- Conduct research using a wide variety of qualitative and quantitative methods
- Incorporate a "continuous discovery" approach to informing and guiding product design, development, and strategic direction
- Work cross-functionally with design, product management, data science, content strategy, engineering, and marketing at all levels
- Act as a thought leader in research
- Advocate for the people who use our products
- Contribute to the conversation about best practices around how to build the best software for our users
Our take
Employees with a strong sense of belonging are twice as likely to be engaged, productive, and resilient. Achievers' platform aims to foster this belonging while delivering smart work experiences, guiding organisations towards an employee-powered culture. The platform uses personalised, mobile-first experiences and AI-driven content to boost employee participation.
Achievers caters to organisations ranging from 500 employees to large Fortune 500 companies like Marriott, Deloitte, 3M, and Microsoft. Annually, Achievers' members share tens of millions of recognition and celebration moments, highlighting its popularity and effectiveness. Continuous product enhancement is essential for maintaining its market leadership.
Recently, Achievers became available on Google Cloud Marketplace, enhancing its strategic partnership with Google Cloud. This expansion simplifies procurement and management for customers, providing a reliable, real-time global network for exceptional user experience and performance. Integrations with Google Chat and Gmail will ensure seamless recognition within the flow of work, demonstrating Achievers' commitment to empowering employee appreciation.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2011
$24.5m
SERIES C
May 2009
$6.9m
SERIES B
Total funding: $39.4m
Company benefits
- Parental Leave Top-up 👶🏼
- Health Benefits and Life Insurance Coverage Upon Your First Day 🩺
- RRSP Matching 🙌🏼
- Flexible Vacation 🏖️
- Employee and Family Assistance Program 🤝🏽
- Full access to the LinkedIn Learning Library 👩💻
- Internal Mentorship Program 🎓
- Employee-Led Employee Resource Groups 👏🏼
- A beautiful office space located in Liberty Village, Toronto 🇨🇦
- Participation in our Points-based Employee Recognition Program ✨
- Opportunities for professional development and career growth 📈
Company values
- It’s The People - We are exceptional because of our people, empowering every A-Player to develop and thrive
- Be Bold - Inspire creativity, deliver continuous innovation, and find opportunity in failure
- Own The Outcome - Act with a sense of urgency. Think big, prioritize, take action, and be accountable for the outcome
- One Team - Invest in our collective success. Leverage shared genius and promote teamwork by embracing authentic, timely communication
- Win With Customers - We win with our customers – we are successful when they are successful
Company HQ
King West Village, Toronto, ON
Articles
Leadership
Jeff Cates
(CEO, not founder)Experience as Vice President of PSG Consumer at Hewlett-Packard for 3 years, and President and CEO of Intuit Canada for 8 years.
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