Customer Success Manager, Sitetracker
Telecommunications Vertical
$156k
OTE
$125-130k
BASE
OTE salary dependent on location
Critical infrastructure project management platform
Open for applications
Critical infrastructure project management platform
201-500 employees
Open for applications
$156k
OTE
$125-130k
BASE
OTE salary dependent on location
201-500 employees
Company mission
Sitetracker's mission is to help organizations build, deploy, and maintain the next generation of critical infrastructure faster and more profitably.
Role
Who you are
- Adept at creating and executing a success plan; with a particular focus on business outcomes or business value realization for the customer
- Demonstrated experience working with mid-tier customers, ideally $100k - $500k annual contract value
- Ability to work with multiple customers across many industries
- History of working closely with senior stakeholders within a customer environment
- Ability to identify, deliver and demonstrate a solution’s value to customers
- Ability to create and deliver a high-touch communication plan
- Technical aptitude and understanding of a deployed solution
- You are a self-starter and committed to personal development
- History of passion and enthusiasm for customer success
What the job involves
- We are looking for an experienced Customer Success Manager to join a growing, Customer Success team in the US
- As a Customer Success Manager, you will work with customers at all stages of the customer journey - from implementation through go-live as they deploy and adopt the Sitetracker platform
- As the main point of contact, you will and demonstrate Sitetracker’s value to our customers by identifying business objectives and aligning Sitetracker capabilities with your customer’s goals and objectives
- Working closely with all teams across Sitetracker, you will own customer onboarding, user adoption, customer advocacy and more to ensure the retention and growth of our customers
- Work with cross-functional teams to learn the Sitetracker product and capabilities
- Undertake internal certification to accelerate your product knowledge and onboarding
- Work closely with customer success, and other teams, to establish yourself internally
- Meet and familiarize yourself with customers within your book of business
- Establish and become the main point of contact for your customers
- Establish cadence and regular interaction with your customer base
- Be a trusted advisor and advocate for your customers
- Partner with your customer’s leadership to develop a blueprint for success
- Understand the customer’s business goals and objectives
- Identify and measure potential new KPIs for your customers
- Align your customer goals with Sitetracker functionality and roadmap
- Create an action plan to deliver against goals, KPIs, and functionality
- Identify additional revenue-generating opportunities
- Masterfully articulate the Sitetracker value proposition
- Ensure you have referenceable customers to support a wider global sales effort
- Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge
- Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors
- Continue to develop a strategic account plans for your customers to support product expansion and ensure customer retention
- Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customizations, or enhanced product functionality
- Establish yourself as an integral part of the US customer success team
- Lead by example and welcome new CSMs as they join the US team
Our take
Sitetracker offers companies in telecoms, energy, real estate, construction, and engineering a full-lifecycle project management platform. Founded in 2013 and currently going through an aggressive international growth phase, its customers include the likes of AT&T and British Telecom.
It’s a fruitful time to be operating in the critical infrastructure landscape, with many large-scale projects underway to accelerate Smart Cities, 5G and high speed connectivity, Electrical Vehicle charging stations, and alternative energy sources.
Though the company had grown steadily since its inception, it’s gained serious momentum in the last few years along with the market at large. Its international expansion has been particularly impressive, winning major contracts in Europe and beyond and with more than $90 million in funding raised in September 2022 alone. Indeed, the expectation is that Sitetracker will soon be operating in over 100 countries.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Sep 2022
$66m
SERIES D
Jan 2021
$42m
SERIES C
Total funding: $153m
Company benefits
- Company equity options
- 401(K)
- Health, vision & dental insurance
- Unlimited PTO
- Opportunities to volunteer in local community
Company values
- We are unstoppable – We do the impossible because we are gritty bar-raisers who believe that together we can achieve amazing things.
- We are customer obsessed – We have three customers: our current customers, our future customers, and our employees.
- We care deeply – Our ability to engage, build, and celebrate is a result of our empathy and passion.
- We are bold – Our success is driven by our willingness to push beyond boundaries with curiosity, speak up, and take chances.
- We act inclusively – We are Inclusive. Inclusion means appreciating difference, acting with courage, and continuously seeking to understand each other.
- We are Sitetracker – We embrace these values in our interactions with co-workers, customers and partners. We wake up every day focused on advancing the deployment of a smart, connected and sustainable future.
Company HQ
Evergreen Park, Palo Alto, CA
Articles
Leadership
Timothy May
(CTO)Co-founded Sitetracker in 2014 having previously served as Director of Project Management at MedTech company BD and Director of Professional Services at IT company Glemser Technologies.
Brett Cupta
(SVP of Product & Design)Co-founded Sitetracker as VP of Product and has also served as VP of Customer Success. Previously co-founded and was CEO of kids' 3D modeling software startup Blokify. Former Venmo Business Development Consultant and Airwatch Product Manager.
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