Digital Analyst, Trustpilot
+ Bonus
Consumer review website
Job no longer available
Consumer review website
501-1000 employees
Job no longer available
+ Bonus
501-1000 employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- Solid understanding of the full spectrum of Digital Analytics, from tagging and tracking to creating reports and uncovering insights
- Deep knowledge of Google Analytics, as well as event tracking and tagging with Google Tag Manager and Segment
- Knowledge of web design languages such as HTML, CSS and Javascript, as well as good knowledge of SQL
- Experience with conversion rate optimisation (CRO) for websites and A/B testing
- Knowledge of reporting best practices and experience delivering actionable insights and preparing Monthly Business Reviews for senior leaders
- Experience using BI tools (such as Looker, Tableau)
- Advanced written and verbal communication skills, especially when presenting ideas to senior management
What the job involves
- As a Digital Analyst at Trustpilot, you will collaborate closely with Trusties in our Marketing teams and support CRO and customer acquisition activities across the board
- You will spend your time enabling the collection of data from our various online channels, as well as digging through the data to uncover valuable insights
- You’re keen to help your stakeholders use data to answer their toughest questions and you can proactively identify areas that need data support
- You’ll be an internal data consultant, with loads of amazing data in our warehouse at your fingertips, working with tools like Google Analytics, BigQuery and Looker
- Collaborate with Marketing, MarTech and Product teams to build a deeper understanding of visitor behaviour and optimize the conversion funnel of our website
- Perform and communicate in-depth analyses using website traffic, marketing spend and CRM data to help inform customer acquisition strategies
- Set goals and KPIs for conversion rate optimisation that assist with meeting the broader website and customer acquisition team goals
- Use Google Tag Manager and Segment to implement and deploy changes to website tracking
- Help to audit and troubleshoot website tagging and data layers to optimise our overall tracking architecture
Salary benchmarks
Otta's take
Theo Margolius
COO of Otta
Fuelled by the rise of the consumer voice, Trustpilot started out from the vision that a brand's future is trust and transparency powered.
Since launching, Trustpilot has over 167 million reviews across the 714,000+ websites on its platform, with new reviews being added every single second. The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. The company is entering a new period of growth as it navigates a renewed strategic direction, fuelled by a successful IPO in 2021.
Insights
Some candidates hear
back within 2 weeks
41% female employees
1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$6.8m
LATE VC
Total funding: $178.7m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company values
- Always With Integrity - We do the right thing, even when nobody’s watching
- Open To All - Everyone is embraced and included for who they are, and what they bring
- Collaborative - We work best when we work together
- Positively Human - We are genuine people that create the Trustpilot family
Company HQ
København K, København
Founders
Peter H. Mühlmann
(CEO)Started the company when his parents started shopping online. At the time, they were studying at Aarhus University
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