Customer Sales & Solutions Engineer, Dow Jones
Business news and financial information publishing
Open for applications
Business news and financial information publishing
1001+ employees
Open for applications
1001+ employees
Company mission
To deliver trusted news and data to help businesses and society make decisions for a better future.
Role
Who you are
- Professionalism and a customer-first approach
- More than 5 years’ prior work in a customer-facing customer engineering role
- Software development experience using Agile development practices
- Intermediate knowledge of SQL, Python and NodeJS languages
- Demonstrated experience building and leading technical product demonstrations that include APIs
- Business acumen and strategic problem-solving skills to assist with customer requirements
- Experience responding to functional and technical elements of RFIs/RFPs
- Degree in Computer Science or a related field
Desirable
- Experience working with Google Cloud Platform (GCP), particularly BigQuery
- Strong coding skills in any modern programming language
- Experience working with Cloud services for data ingestion, processing and storage
- Understanding of Machine Learning techniques, specifically, Natural Language Processing (NLP) and text mining
- Experience and familiarity with our products and lines of business including Factiva, Risk & Compliance, Newswires, etc..
What the job involves
- Work with Sales, their prospects and customers looking to understand and exploit integration possibilities with Dow Jones data and services. Design solutions and implementation guidance
- Determine technical and business requirements from customers and propose technical solutions in a professional manner and to agreed timeframes
- Demonstrate solutions that meet the customers’ business requirements and address any technical and product questions during the sales cycle
- Advise and guide prospective customers during their integration of Dow Jones data and services including building and managing proof of concepts
- Share best practices, model designs etc. with prospects and customers for both technical development and in support of customer’s internal approvals processes
- Provide feedback to Dow Jones Product and Technology teams on emerging requirements and themes and customer technology trends
- Contribute to the team’s portfolio of best practices and processes
- Stay aware of emerging technologies and techniques that can be beneficial to the role and team
Our take
Dow Jones is a global leader in news and business intelligence, powering a range of well-respected brands, including The Wall Street Journal, Financial News, MarketWatch, and more. The company delivers its content to consumers through a range of formats, such as print, digital, mobile, and live events.
As companies seek to draw Millennials and Gen Z consumers to their platforms, adaptability is vital, since they are driving the demand for innovative tools and techniques, as the world evolves toward the digital-first era. Dow Jones has proven its ability to meet product optimization challenges with its reimagined Factiva offering that includes a list of new features, such as personalized results, an easy-to-use modern interface, and faster free-text search, all with a mobile-first design that adapts to any device.
The company has also focused on new product innovation by expanding its portfolio of capabilities and partnerships, further expanding into AI-powered personalization technologies and ongoing digital transformation. Already a powerhouse in the market, Dow Jones is well set to capitalize on future expansion and innovation opportunities and between 2019 and 2024, doubled its digital subscription base from 2.43 million to 4.86 million.
Steph
Company Specialist
Insights
Company
Company HQ
Theater District, New York, NY
Articles
Leadership
Almar Latour
(CEO, not founder)Before becoming the CEO of Dow Jones and Publisher of The Wall Street Journal, they were the Publisher of Barron’s Group and Executive VP of Dow Jones. They were also the previous Executive Editor of The Wall Street Journal.
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