Sales Development Representative, Medallia
$42.8-60k
This position is commission eligible
Customer experience management
Job no longer available
Customer experience management
1001+ employees
Job no longer available
$42.8-60k
This position is commission eligible
1001+ employees
Company mission
Medallia's mission is to help companies win through customer experience.
Role
Who you are
- Strong written and oral communication
- Excited and Passionate about learning CEM and discovering where customers are in their journey
- Interest in working at a fast-paced, high-growth company
- Ability to engage with customers and prospects at every level of the organization - from the frontline to the C-Suite
- 9+ months outbound prospecting experience
What the job involves
- You will be responsible for engaging with executives at some of the best companies in the world
- You will build the foundation for Medallia’s future success by driving new sales opportunities through innovative campaigns and events
- Develop subject matter expertise in Customer Experience Management to best support and coach our customers and prospects (including, completing all training certifications provided by Medallia)
- Build key relationships and collaborate with field sales representatives on their respective territory accounts in the region to continuously generate new pipeline through account research, strategy, and outreach
- Establish rapport and build strong relationships with all levels of stakeholders, including senior executives (VPs, SVPs, EVPs)
- Research and understand the needs of our clients, prospects, and customers, and effectively communicate Medallia’s value proposition
- Own documentation with our prospects, including capturing use cases, lead scores, purchase timeframes, and next steps
- Prioritize opportunities and mobilize the appropriate internal resources to help accelerate our sales cycles
- Partner with Marketing on driving attendance to events, tradeshows, webinars, and conferences
- Generate, retain, and engage a high volume of new leads in a timely manner
- Manage and appropriately forecast your leads using SalesForce.com
- Qualify inbound leads coming through the sales line and “contact us” forms
Our take
Medallia's SaaS platform, the Medallia Experience Cloud helps with the understanding and management of experience for customers, employees and citizens.
Its software captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalised and predictive insights that can drive action to help businesses.
Medallia has become a leader in the market with over 1,000 customers, including some of the world's leading brands like Samsung, PayPal and Mercedes Benz. In 2021, it was bought out by Thoma Bravo, which helped it to achieve greater flexibility and bolster its leadership and customer team.
Kirsty
Company Specialist
Insights
Few candidates hear
back within 2 weeks
-4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2019
$70m
SERIES F
Jul 2015
$150m
SERIES D
Total funding: $325m
Company benefits
- Work from home opportunities
Company values
- Every Experience Matters: Big or small...we believe that nothing impacts the way someone feels about your company more than a positive or negative experience. That’s why we obsess over the details and will always push to help customers make every experience matter
- Always Be Innovating: Our infinite signal capture and AI-powered deep learning capabilities coupled with our seamless integration technology has made Medallia the world’s leading platform since day one. But where we are today isn’t nearly as exciting as where we’ll be tomorrow
- Fiercely Customer First: Customers, employees, users, partners – we believe everyone’s experience must be a stellar reflection of who we are. It guides our decision making and we genuinely know that customers are why we exist today
- Trust and Respect: Companies trust us with their most precious asset: their reputation. We treat people with respect that honors that trust. We know how critical data security is to our customers — many of whom operate in highly regulated industries. At Medallia we maintain industry-leading practices to protect that data
- All Belong Here: Everyone brings different life experiences to the table and we embrace them all. It makes us a stronger, smarter company. We encourage people to bring their whole selves to work each day, which is why we founded our Diversity, Inclusion and Belonging (DIBs) practice in 2016
- Talent Is Everywhere: Our company is brimming with smart, growth-minded people so we develop that talent and promote from within. We encourage our employees to shine in new ways through skills development, mentoring, and creating new opportunities for each and every person to advance
- Success from Sustainability: Intelligence and integrity dictates that we do all we can to protect the planet. We believe that continuously enacting this mindset we can win both in business and our integrity
Company HQ
Pleasanton, CA
Articles
Leadership
Borge Hald
(Executive Chairman)Previously a Manager at BCG. Has an MBA from Stanford
Leslie Stretch
(CEO, not founder)Previously President and CEO of CallidusCloud (acquired by SAP). Also Senior VP at Sun Microsystems
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