Sales Engineer, Glia
+ Stock Options
AI-based customer service platform
Open for applications
AI-based customer service platform
201-500 employees
Open for applications
+ Stock Options
201-500 employees
Company mission
To help businesses reinvent how they support customers in a digital world.
Role
Who you are
- We are seeking a driven, knowledgeable individual with a blend of technical skills and business acumen
- The ideal candidate thrives in competitive environments and is committed to continuous learning and personal growth
- Minimum of 3+ years in enterprise Sales/Solutions Engineering
- Proven success in selling SaaS technology to large enterprises; experience in financial services is a plus
- Technically proficient with a deep understanding of key technologies, including HTML, CSS, and JavaScript
- Needs solid experience with SIP/Telephony, with the ability to manage and optimize telecommunication systems to improve performance and reliability in line with business needs
- The candidate should have hands-on experience configuring SIP endpoints, troubleshooting VoIP network issues, and implementing call routing protocols to ensure high availability and quality of service
- Ability to troubleshoot technical issues and maintain comprehensive data management across systems
- Experience in a deadline-driven environment with a high emphasis on quality
- Strong organizational, planning, and project management skills
- Excellent analytical, communication, and presentation skills, with the ability to adapt styles to diverse audiences
- A strong passion for and understanding of new technologies and the sales process, with comprehensive knowledge of industry trends
- Autonomous and driven, with the tenacity to meet goals and the ability to work independently or as part of a team
What the job involves
- The Sales Engineer will engage with some of the world's largest and most complex enterprises, leveraging their consultative approach and deep organizational selling experience
- This role involves helping prospects grasp the problems that Glia can solve and supporting customers throughout their journey with Glia
- This position serves as the technical expert supporting prospects from initial engagement through to successful final sales
- The role offers a dynamic mix of technical sales, proof of concept support, and continual technical guidance, providing a varied set of daily activities with our prospects
- Collaborate closely with the sales team to drive revenue growth by leading all technical aspects of the sales process
- Act as a product authority during sales interactions to address both business and technical questions, provide tailored demonstrations, highlight business value, and distinguish Glia technically from competitors
- Engage in a fast-paced and evolving sales environment
- Serve as a technical thought leader in pre-sales activities, helping customers define deployment specifications that maximize business value
- Manage and execute prospect pilots and proofs of concept (POCs) in collaboration with the Customer Success team
- Channel prospect and customer feedback to internal teams such as Product, Marketing, and Leadership
- Conduct thorough risk analysis for sales opportunities and provide solutions based on complex evaluations
- Lead project management efforts for implementations, efficiently aligning project goals with customer objectives
- Facilitate cross-team collaboration on large projects and influence stakeholders through adept communication and presentations
Our take
Relationships between credit unions and their members are essential in aiding the process of securing new customers, solving transaction disputes, and maintaining accounts. However, legacy computer systems and outdated communication channels, such as automated phone services, are preventing this.
Glia provides an integrated customer support platform for financial services that provides communication channels in the form of video banking, instant messaging, and voice chat. AI-assisted virtual assistants are also provided as part of the plan, providing prompts and suggestions to support staff based on the on-screen scenario.
The startup has reached unicorn status in 2022 with a valuation of $1 billion, and more than 250 banks, credit unions, insurance companies, and other financial services businesses currently use its tools. Its funding is being channelled into research and development to build more tools leveraging artificial intelligence - including an AI platform for financial institutions - and analytics solutions.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Mar 2022
$45m
SERIES D
Jan 2021
$78m
SERIES C
Total funding: $152m
Company benefits
- Gym & wellness support
- High-Growth Environment
- Lots of Office Snacks
- Great Healthcare and Vision
- Amazing Community
Company values
- Collaborate - Stronger Together; Each one, Teach one
- Challenge - Great ideas eat hierarchy for breakfast
- Master - Find the “WHY”; Create the “WOW”
- Persevere - Complexity presents opportunity; Everyone has stake
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Justin DiPietro
(CSO)Previously a strategy consultant at Accenture for 2 years.
Daniel Michaeli
(CEO)Previously a Consultant at Accenture. Currently hosts CX Show, a talk radio show about customer experience.
Carlos Paniagua
(CTO)Worked in various software development roles before spending 2 years as a cloud computing researcher at Tartu University in Estonia whilst completing an MSc.
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