Solutions Engineer, Paddle
Offers stock options
Payments, tax, and subscriptions solution for SaaS
Job no longer available
Payments, tax, and subscriptions solution for SaaS
201-500 employees
Job no longer available
Offers stock options
201-500 employees
Company mission
To help SaaS companies navigate the revenue journey at every stage.
Role
Who you are
- You have solid web technologies experience including HTML, CSS and JavaScript and an understanding of how the technologies work together
- You have experience using and integrating APIs
- You have strong interpersonal and customer management skills that you developed in a customer-facing role
- You have the ability to discuss technical concepts with both technical and non-technical audiences
What the job involves
- We are looking for a smart, entrepreneurial and autonomous Solution Architect, ideally with SaaS or Payments experience, to help us achieve our ambitious growth plans
- This is an exciting time for you to join- you’ll be part of an enterprising, foundational team to expand Paddle’s footprint in the UK
- Working as an expert within our Sales team, you'll use your skills in technical consulting and project management to enable leading software vendors to build incredible customer experiences with Paddle and assist them in overcoming any technical challenges along the way
- You may be working in a technical or product role and want more customer-facing experience (or vice versa)
- Maybe you are looking for a hybrid tech/sales role after completing a Flatiron School, General Assembly, or other bootcamp. Either way – we want to hear from you!
- Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs
- Communicate confidently with C-suite and senior developers to support them in building incredible experiences for their customers
- Write integration plans and sample code for sellers to assist them in implementing their own Paddle integration
- Support and empower Account Executives on customer calls to help win new business
- Work with Account Managers to help our customers onboard and launch smoothly
- Play a role in product development, by communicating issues and feature requests to the Product and Engineering teams
- Contribute to public and internal documentation
Otta's take
Sam Franklin
CEO of Otta
Software as a service (SaaS) is becoming the dominant way for new companies to sell their products. However, there are a number of interlinked tasks to build a great business. For example, setting up trials and licences, insights and analysis, payment gateways, taxes, and internationalisation.
Paddle offers SaaS companies a completely different approach to their payments infrastructure so that fast growth companies don't need to deal with this complicated puzzle. Instead of assembling and maintaining a complex stack of payments-related apps and services, it acts as a Merchant of Record for customers, taking away the pain of payments fragmentation.
Now serving over 4,000 customers, and having entered the unicorn club in 2022, the company has clearly found its share of success. However, the assumption that pandemic-era growth could be sustained, coupled with runaway operational costs, has seen Paddle recently layoff a number of its staff. With this move, it hopes to control and reduce its spend, so as to face the effects of the economic downturn in stronger shape and sustain its future.
Insights
Many candidates hear
back within 2 weeks
41% female employees
-3% employee growth in 12 months
Company
Employee endorsements
Autonomy
"Paddlers are shown a lot of trust to get the job done. I've never experienced micro-management and have always been free to decide how to advance a..."
Funding (last 2 of 7 rounds)
May 2022
$200m
SERIES D
Nov 2020
$68m
SERIES C
Total funding: $291.2m
Company benefits
- Share options
- Private healthcare and mental health support
- Flexible time off
- Generous learning and development budget
- 17 weeks of fully paid parental leave for both moms and dads
- Work up to 45 days a year from a different country
- Discount annual train ticket/cycle to work scheme
- Home workstation budget
Company values
- Exceptional Together
- Better than Yesterday
- Execute with Impact
Company HQ
London, UK
Founders
Christian Owens
(Co-Founder & Executive Chairman)Founded Paddle after finishing school. A fellow of the Thiel Foundation, which gives $100,000 to young people to build businesses instead of going to university.
Harrison Rose
(Co-Founder)Founded Paddle at age 17, after finishing school, and has been both CSO and CCO at the company. Co-Founder and CEO of GoodFit.io.
People progressing
Joined as Event Manager and was promoted to Brand & Event Manager after 1 year. Bianca is now Head of Brand.
Diversity & Inclusion at Paddle
- We want to increase the opportunities for under-represented Paddlers - we are going to partner with third parties to widen our talent pools, and how we create opportunities internally for when new Padders join to give access to further careers and growth
- We’re already proud of the strides we’ve made around gender balance, especially at manager/leadership level and have a rich population of non British employees. Like most companies in our sector there is still much work to be done, but we’re ready and excited to bring about positive change
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