Customer Marketing Manager/PR Manager, BuildOps

• The ideal candidate is highly detail-oriented, proactive, and passionate about both brand reputation and customer storytelling
• You are obsessed with brand reputation and thrive in a fast-paced environment where you can make a direct impact
• You have 5-7 years of experience in online reputation management, customer marketing, or a related field
• You have experience using review platforms, social listening tools, and sentiment analysis software (e.g., Sprout Social, Brandwatch, Trustpilot, etc.)
• You are an excellent communicator with strong writing and interpersonal skills—you know how to defuse a situation and turn detractors into advocates
• You understand SEO and digital marketing principles related to brand reputation
• You’re data-driven and can report on trends, customer sentiment, and performance metrics to inform strategy
• Bonus points if you have experience in B2B SaaS or construction tech industries

• The Customer Marketing Manager/ PR Manager, Reputation Management is responsible for monitoring and managing our company’s online reputation across all digital platforms while also driving customer advocacy and engagement
• Monitor & Respond: Track and manage all online reviews, social media mentions, and customer feedback across platforms, industry forums, and review sites
• Crisis Management: Proactively manage brand perception by addressing concerns and mitigating negative reviews
• Customer Experience Advocacy: Collaborate with customer support teams to ensure a seamless response process to customer concerns and complaints
• Sentiment Analysis: Analyze trends in customer feedback, providing actionable insights to internal teams to improve product and service experiences
• SEO & Content Strategy: Work with content and SEO teams to ensure positive brand messaging is prominently displayed in search results
• Welcome & Pre-Implementation Communication: Develop and manage automated email sequences, personalized outreach, and educational content to ensure new customers are fully prepared for implementation
• Customer Readiness Programs: Work closely with the implementation and customer success teams to provide customers with checklists, timelines, and key action items before go-live
• Engagement & Adoption Campaigns: Drive engagement through milestone-based emails, webinars, and in-app messaging that proactively address common onboarding challenges
• Feedback Loop & Optimization: Gather early customer feedback on the onboarding process and work cross-functionally to improve the experience
• Review & Testimonial Campaigns: Develop initiatives to encourage satisfied customers to leave positive reviews on key platforms
• Customer Engagement Programs: Launch and manage programs to turn happy customers into brand advocates
• Social Media & Content Amplification: Collaborate with the marketing team to highlight customer wins, employee achievements, and positive brand moments
• Customer Stories & Case Studies: Partner with sales and customer success teams to identify and showcase customer success stories in written and video formats
• Event & Community Engagement: Support customer participation in company events, webinars, and online forums

• LA, Toronto, & WFH opportunities
• Premium insurance coverage
• Wellness perks
• Competitive compensation
• Flexible schedule & PTO policy
• Professional development opportunities & events
• Great people, great place to work

Total funding: $225.8m

BuildOps offers a tailored management software platform catering to the real estate sector, allowing its clientele to enhance cash flow and profit margins. Through its all-in-one invoicing and billing workflow, coupled with a robust financial reporting platform, BuildOps equips customers with the tools needed for streamlined operations.