Senior Data Analyst, Deel
Customer Success
Global payroll for employees and contractors
Open for applications
Global payroll for employees and contractors
1001+ employees
Open for applications
1001+ employees
Company mission
To make a change for people everywhere by empowering companies to eliminate hiring borders—so anyone, anywhere in the world, can access new opportunities.
Role
Who you are
- You hold a Bachelor’s degree in Math, Economics, CS, or another STEM field
- You have at least 5 years experience in an analytical role
- You’ve worked for a B2B SaaS company in the past
- You’re an excellent communicator, you know how to tell simple, but compelling stories with data
- You work well with people across the spectrum
- Expert in SQL and Looker (or similar visualization tooling)
- Some experience in data modeling and metrics design
Desirable
- You have a worked with dbt and LookML
- You have experience using customer data platforms like Gainsight, or Vitally
- Experience with version control tools (GitHub, GitLab)
- You’ve worked for fast-growing B2B SaaS companies
- You have experience on customer analytics
What the job involves
- As Senior Analyst for Customer Success, you’ll work closely with CS leadership and teams across the globe, helping them make the right decisions to drive higher customer engagement, lower churn and ultimately more profitability
- As part of our data team, you’ll work closely with data engineers, analytics engineers and analysts across the business to develop our tool
- You’ll work closely with the most senior CS stakeholders
- You will drive the direction of our churn & retention data models and reporting infrastructure, building dashboards in Looker
- You will own data enrichment of our customer success tooling, to ensure CS agents have the right insights at their disposal where they do their work
- You’ll own the definition, quality and reliability for key business metrics, like NRR and Churn
- You’ll own and drive the development of customer success performance and productivity metrics
- Working closely with analytics engineering, you’ll develop customer centric dbt models like segmentation and time-perspectives
- You’ll collaborate closely with our data science team to refine models on churn-risk and customer sentiment
- You’ll build reporting in Looker, from highly curated and formatted dashboards that will see 1000+ viewers per months, to highly customizable self-service frameworks for specific subteams
Our take
Remote work is growing exponentially, but global onboarding and payments haven't caught up. Deel is a payroll platform for remote teams that connects localised compliance and payments in one system of record, and automates everything.
Deel's goal is to offer every company that hires remote talents a one-stop-shop that makes onboarding, global compliance, and payments easy. The company's growth curve is one for the books, as it has been able to grow its customer base and team at an impressive rate. Its valuation follows suit, and Deel boasts being one of few businesses to hit $10+ billion just a year after hitting unicorn status.
With remote working here to stay, Deel has proven it got in at the right time, being well placed to capitalise on the trend of globally distributed teams. With such impressive backing, the company should be able to keep its success up as it moves into the future, bolstered by the release of new products and integrations that amplify the impact of its offering.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
277% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$50m
LATE VC
Oct 2021
$425m
SERIES D
Total funding: $678.9m
Company benefits
- Flexible Paid Time Off
- Parental leave
- The option to be paid in digital currency or the currency of your choice
- $100 per person per month Health and Wellness budget
- $30 per person per month Learning and Development budget
- FlexWork - you choose where you work - from your home, the beach, a Deel office, or through our WeWork global membership program
Company values
- Genuine Care: Care is our cornerstone and our competitive advantage. We deeply care for out customers and teammates. We demonstrate it in our every action and communication.
- Default Optimism: We are happy people. We focus on the good and consider ourselves critical optimists. Of course, bad days happen, but we always see our glass as half full.
- Deel Speed: Proactivity beats reactivity. We believe debating if an approach is optimal or suboptimal. We are detail-oriented and act, build, and iterate fast.
- Unequivocal Transparency: We are direct and transparent. The only way to resolve conflicts, avoid politics, and ensure alignment is through respectful, open communication.
- Dig Deeper: When tackling problems, we dig to the root cause to understand why they exist. A quick fix today can become a breaking point tomorrow.
- Analyse then Automate: We are a data-driven company. We track and automate to ensure we know where we are headed and ensure there is a clear road ahead.
- Compete to Win: We hustle and innovate with our teammates and partners to ensure competitiveness. We want to win every Deel, everywhere.
- Organize and Share: We are organized and efficient. We structure and share information across the organization. Knowledge and its transferability are key to scale.
- Thoughtful Frugality: We treat the company's resources like our own. We put the company's best interest first when making decisions.
Company HQ
Mid-Market, San Francisco, CA
Articles
Founders
Alex Bouaziz
(CEO)Previously a Researcher in Environmental Engineering at Imperial College London. Co-Founder and former CEO of Lifeslice.
Shuo Wang
(CRO)Previously a Researcher at MIT Newman Lab. Co-Founder and former CTO of Aeris Cleantec.
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