Senior Solution Engineer, Parloa
+ Equity package
Conversational AI platform
Open for applications
Conversational AI platform
201-500 employees
Open for applications
+ Equity package
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 2+ years of experience in customer-facing (post-sales) solutions engineering/architecting or software development. Ideally in a B2B context
- Keen interest in customer communication, digital voice assistants and other innovations, chatbots, and (Conversational) AI
- Strong communication skills and the ability to "translate" between a technical and non-technical audience
- Strong, diverse technical skills and a good understanding of Javascript (Typescript is a bonus) and cloud computing
- Knowledge of or eagerness to learn about SIP and VoIP-telephony related topics
- Experience with or good knowledge of REST-API services and constructing REST requests
- Ability to take ownership of a task from inception to completion; independent learner
- Fluent (C1 or above) communication skills in German and English
Desirable
- Basic knowledge of conversational AI and NLU-related ML
- Containerization (Docker) and Kubernetes experience
What the job involves
- As a key member of our dedicated Solutions Engineering team, you'll act as a bridge between engineering, customer success, and sales, contributing significantly to the triumph of the Parloa platform and customer projects
- Collaborate closely with customers and their technical teams to co-create innovative technical solutions
- Offer expert consultation on diverse technical topics, including conversational AI, integrations, and voice bot logic
- Engineer cutting-edge serverless web services using TypeScript and leverage Microsoft Azure's cloud systems to enhance our product
- Utilize your JavaScript skills to implement customized voice bot logic, supporting the customer success team and their clients
- Contribute to data analytics, providing clear insights and reports into customers' voice bots using Python, SQL, Kibana, PowerBI
- Actively seek opportunities to enhance our product and contribute valuable insights to the product team
Application process
- Recruiter video call
- Challenge Task
- Expert interview(s)
- Meeting the team
- Founder interview
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$68m
SERIES B
Mar 2023
$22.1m
SERIES A
Total funding: $94.5m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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