Customer Success Manager, Kiddom
$80-110k
+ Equity
Personalised teaching and learning for children
Open for applications
Personalised teaching and learning for children
21-100 employees
Open for applications
$80-110k
+ Equity
21-100 employees
Company mission
To empower learners and teachers to achieve their full potential by connecting assessments, a digital curriculum, and instruction in one platform.
Role
Who you are
- We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom’s mission and vision
- BA or BS degree or higher
- At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company
- Experience using and/or implementing High quality instruction materials (HQIM)
- Experience with set-up, configuration, or administration of a SAAS software product
- Education field experience, and/or experience as a success manager in ed-tech
- Strong empathy for educators
- Passion for improving education equitably
What the job involves
- The Customer Success Manager is the Kiddom team's backbone
- You will be the driving force in helping teachers maximize their experience on Kiddom
- In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product
- You will report directly to the Customer Success Leader
- Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform
- Serve as the primary contact for customers delivering a value-driven customer journey
- Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
- Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals
- Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth
- Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience
- Participate in onsite visits to support district initiatives, professional learning, and customer’s needs
- Responsibilities will evolve with your ability to contribute to the team
Our take
Digital education has become an increasing reality in recent years. Whilst services such as Zoom have provided platforms for remote teaching, the minimal functionality of such services has outlined the lack of digital engagement tools that classrooms require.
Kiddom develops a collaborative learning platform for K-12 schooling that aims to provide integrated solutions to not only remote teaching but also in-person school and homework assignments. The platform allows teachers to assign tasks and to collaborate with students on them, whilst the software gathers data to provide insights on student engagement and performance.
The startup currently provides its services to individual teachers for free, but solutions for inter-institutional curriculums come at an annual subscription fee. Kiddom’s approach aims to provide solutions and fill the gap between remote and in-school teaching, at the same time as integrating student analytics to optimize and personalize the way students are educated.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 3 rounds)
Aug 2021
$35m
SERIES C
Mar 2018
$15m
SERIES B
Total funding: $56.5m
Company benefits
- Competitive salary
- Meaningful equity
- Remote friendly culture with budget to make sure you can work comfortably from home or office
- Health benefits: medical, dental, vision, disability and life insurance
- Flexible vacation policy
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Ahsan Rizvi
(CEO)After an MSc at the University of Illinois, Ahsan spent a year as a Fulton Collective LLC Partner, before co-founding Le Sensor in 2010. They leveraged this entrepreneurial experience to found Kiddom in January 2015, serving since as CEO.
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