Senior Customer Success Manager, Juniper Square

• 8+ years of experience in a relevant client-facing role, customer success preferred
• Proven experience of translating business requirements into actionable success and delivery plans, including change management
• Experience building relationships with decision makers and influencers, including C-suite
• History of success tackling difficult client or company challenges with measurable results
• Strong client communication skills, both written and verbal
• Possess an executive presence and can lead client-facing meetings and presentations with multiple attendees of various levels
• Has a history of managing large, complex clients, projects, and cross-functional teams
• Demonstrates competence in prioritization of time, resources, tasks, and people in order to meet deadlines and goals
• Driven to take on new projects and identify new initiatives independently
• Motivated by change, demonstrates comfort with an evolving work environment, and can adapt quickly
• Bachelor's degree or equivalent years of professional experience

• Develop deep relationships with your clients, including key business executives and power user advocates
• Become an expert of your clients’ business, learning their objectives, goals, as well as how they plan to leverage Juniper Square in order to ensure their retention and growth
• Identify and diagnose client operational efficiencies with appropriate services and solutions in order to drive reference-ability and client satisfaction
• Provide strategic oversight of the product and services offered during implementation, onboarding, growth, and renewal
• Create success plans with clients, track mutual KPIs as well as initiatives both related and unrelated to Juniper Square
• Monitor and analyze client usage and engagement data to assess account health and proactively address any issues or concerns
• Act as an escalation point for clients, working closely with our technical support and product development teams to ensure resolution
• Influence internal and external partners to deliver outcomes that not only help our clients but also our company objectives. This includes a strong understanding of contractual commitments as well as identifying new revenue opportunities
• Work with Product, Marketing, Services, Finance, and Engineering teams to create new solutions, services, offerings, and/or product features that reflect the voice of our customers

Total funding: $371m

Juniper Square is an investment management solutions platform that aims to empower LPs (Limited Partners) and GPs (General Partners) to expand opportunities through partnerships and make the world of private equity more transparent, efficient, and accessible. With a suite of tools that focus on CRM, fundraising, investor reporting, and an investor portal, the company has modernised and streamlined private equity management for companies such as Beacon Capital Partners, Bell Partners, and Greystar.