UX Researcher, Moonpig
6 Month Fixed-Term Contract
Online company for personalised cards, gifts and flowers
Be an early applicant
Online company for personalised cards, gifts and flowers
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help people connect and create moments that matter.
Role
Who you are
- We are looking for a highly skilled UX Researcher with strong quantitative research and data analysis skills to lead a key strategic project focused on improving user experiences across our two brands: Moonpig (UK) and Greetz (NL)
- Experience: 5+ years of experience in UX research, with a strong focus on quantitative methods and data analysis
- Tools: Strong expertise in research tools (e.g., UserTesting) and analytics platforms (e.g., Google Analytics, Hotjar). Basic experience with design tools such as Figma is a plus. Proficiency in SQL, R, or Python for data analysis, is advantageous
- Project Management: Proven experience leading complex UX research projects with multiple stakeholders, brands and countries
- Communication: Excellent ability to communicate data-driven insights and research findings to both technical and non-technical audiences
- Adaptability: Comfortable working in a fast-paced, dynamic environment, managing shifting priorities, and delivering actionable insights on tight deadlines
What the job involves
- You will be responsible for end-to-end testing and will connect user insights with behavioural data, providing a comprehensive view of the user journey. This role is critical to identifying opportunities for improving both user satisfaction and key business metrics like conversion and retention
- Lead Key Project: Own and drive a high-impact project aimed at improving key business metrics across both Moonpig (UK) and Greetz (NL). Your research will directly inform product strategy and business decisions
- End-to-End Testing: Design, implement, and analyse qualitative and quantitative UX testing, including usability studies, surveys,, and behavioural research across all our platforms and both brands
- Data Integration & Analysis: Collaborate with data analysts to integrate user research with behavioural and analytics data (e.g., Google Analytics) for a comprehensive understanding of user experiences. Conduct statistical analysis to measure the impact of product changes and identify trends and opportunities for improvement
- Business Metrics Alignment: Work closely with cross-functional teams including Product, Marketing, CRM and Data Science teams to translate research into business impact
- Cross-Brand Collaboration: Coordinate between the Moonpig (UK) and Greetz (NL) teams to ensure consistent implementation of research findings and UX improvements across both brands
- Synthesis & Reporting: Deliver clear, actionable insights to stakeholders through comprehensive reports, visualisations, and presentations, helping to drive user-centred product enhancements
- New Market Acquisition: Assist the GM of our International Business with activating customers across our new markets – Ireland, US, and Australia, driving growth and engagement in these regions
Salary benchmarks
Our take
When Moonpig was founded in 2000, it bought into the idea that a personalised gift is always more meaningful, whether sent from the sofa, the commute, or the gym. Customers quickly bought into this vision, and Moonpig saw rapid growth culminating in its 2011 acquisition by Photobox for £120m.
Since then, Moonpig has seen continued success. Through expansion into new products such as flowers (Moonpig is now a top-3 online flower seller) and the development of its own app, Moonpig has established its place within the market for personalised gifts.
Now, Moonpig is looking to expand even further. Recent innovations have included the introduction of giant cards, and the company has also secured the ability to create exclusively branded ranges alongside Disney and Warner Brothers. Furthermore, with 90% of greetings cards being sold offline, Moonpig still has a huge potential for new growth.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
48% female employees
3% employee growth in 12 months
Company
Employee endorsements
Career progression
"I joined Moonpig as an Individual Contributor and have had endless opportunities for progression - not only in the form of promotion but also in the..."
Company benefits
- Contributory Pension Scheme
- Enhanced Maternity and Paternity Leave
- Life Insurance
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
- Video therapy sessions through Spill, to support positive mental health
Company values
- Be Brave - When we see opportunities, big or small, we grab them. Our strong judgement and the knowledge that others have our back means we feel confident to take risks. Being brave comes in all shapes and sizes; sometimes it’s ‘just’ speaking up or giving a colleague some feedback that you know will help them grow. It’s about challenging, getting involved and making yourself heard
- Raise the Bar - We take ownership, deliver on our promises and continuously strive to raise the bar in everything we do. We don’t just meet our goals, we exceed them - and we’re always thinking five steps ahead to figure out how we can increase our impact even further
- Keep it Simple - We always strive to simplify both what we do and how we do it. That means that we focus on the things that will have the most impact, figure out the simplest way to deliver them and don’t, ever, over-complicate things
- Think Team - We do what’s right to help everyone thrive – not what feeds our ego. We think beyond the boundaries of our immediate team and call on others to make magic happen across teams. We have deep levels of trust with one another and share information generously, but never excessively. We win together because we think of the ‘we’ before the ‘I’
Company HQ
Farringdon, London, UK
Articles
Leadership
Nickyl Raithatha
(CEO, not founder)Previously worked in banking at Goldman Sachs, then went on to lead Rocket Internet's eCommerce portfolio, before founding Finery, a womenswear brand.
People progressing
Joined as Head of Product Security in November 2019, promoted to Head of Security after 5 months and then to Director of Security of Engineering in January of 2022.
Diversity, Equity & Inclusion at Moonpig
Hannah Berman (Senior TA Partner )
- We are very proud of our Employee Resource Groups which include: Women's Inclusion Network, LGBTQ+ Committee, Moonpig Against Racism
- We conduct unconscious bias training across the business and also focus in on the recruitment journey as well for Hiring Managers to support everyone and promote inclusion.
- Our Job Descriptions are put through both a gender decoder and also a readability decoder to be more inclusive for both men and women and also for those who may have difficulty reading complex job descriptions.
- We invest in specific platforms which focus on diverse backgrounds and individuals in terms of sourcing and recruiting talent in to Moonpig.
- We provide mental health support for every employee through a 3rd party provider. This can be accessed directly and confidentially.
- We hire 3 apprentice engineers each year with at least 50% of these being females.
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