Senior Manager of Enterprise Insight, OVO
£60-94k
+ Eligible for an on-target bonus of 15%
More information about location
1+ day a week in office
Powering human progress with clean affordable energy for everyone
Posted today
Powering human progress with clean affordable energy for everyone
1001+ employees
Posted today
£60-94k
+ Eligible for an on-target bonus of 15%
More information about location
1+ day a week in office
1001+ employees
Company mission
OVO is a leading energy technology company determined to create a world with clean, affordable energy for everyone. Using energy, technology and people power, the company is on a mission to lower its carbon emissions to zero by 2035, helping customers reduce theirs at the same time - they call this Plan Zero.
Role
Who you are
- Experience: 1-3 years in similar role, with broad experience of team working and cross functional engagement
- Top 3 qualities for this role: End-to-end, Strategic, Influencer
- We’re hiring world class change leaders
- Are comfortable understanding complex datasets and putting together connected views of Operation’ workflow whether designing MI systems that allow different parts of Operations to work in one workflow or providing quick responses to answer insight questions on end-to-end workflow performance
- Driving out failure demand - Proactively performing analysis cross-functionally to understand demand drivers into our major functions within Operations
- Love solving complex data problems and making a difference through collaboration
- Enjoy influencing senior stakeholders to drive improvements based on data insight within our business
What the job involves
- Reporting to: Steven Peel, Head of Performance and Insight
- This role in 3 words: Workflow, Failure reduction, Value creation
- The Performance and Insight team exists to provide greater understanding of our operational performance, improve the accuracy and accessibility of data, and adapt quickly to our changing operational and technical environment
- We handle complex and challenging issues and projects, embed a culture of continuous improvement, and enable the business’ strategic transformation
- Through great Data Governance -we make it easier to find and understand our performance data by implementing great data governance ensuring that data is managed systematically so it can be used efficiently, securely, and is accessible to those who need it
- Easier to understand performance data - we create simple to understand MI against a set of visual standards, we work with each part of our business to educate our teams on how to spend the least amount of time finding the data vs investing their time in making the right decisions based on what the data tell us
- Understanding the work - we have a complex business and we architect MI to bring to light how we perform end-to-end showing what are the key drivers of work and where bottlenecks exist in the system
- Innovation and collaboration - as well as making sure we create the best MI today we are looking forward to tomorrow to look at new ways to automate our reporting and embed AI as a way to help our stakeholders identify where their focus should be
- Each role that we are hiring plays their own part in our mission; our role is to become the best in class energy provider, creating effortless customer experience built on trust and getting things right, first time
- We do this through finding and working on the problems that matter most to our customers and employees
- An exciting opportunity in this new role you’ll be driving our insight into understanding how the work flows through Operations providing insight to describe how that work flows, designing the MI systems to allow us to see where the work is and how efficient we are processing it, and partnering with our resource teams to produce the right data model to forecast end-to-end workflows
- Extremely exciting opportunity to work across a major, progressive utilities business building up a network of allies to connect our Operations teams together to understand the failure and bottlenecks that drives customer dissatisfaction
- Implement new KPIs to help us focus on the most important leading indicators that we need to drive improvement on
- Architect and maintain the Workflow Performance MI for cases and complaints working with stakeholders to identify critical KPIs
- Understand the key workflow processes and identify the leading performance indicators that drive cases and complaints
- Understand and describe the overall performance of our cases and complaints workflow on a daily, weekly, monthly basis reflecting customer and operational view
- Create and maintain the overall narrative of improvement needed across functions to improve workflow with associated benefits
- Partner with Product to ensure the right dataflows exist to understand our performance
- Create the overall strategy for how we create insight for our leaders to understand our performance and where our priorities should be
- Analysis across cross-function to understand the demand drivers into Front Office, Back office and Complaints
- Design descriptive and diagnostic analytics delivered through MI that enables Operations to understand what has happened and where end-to-end that demand has come from
- Explore opportunities for improvement that connect multiple functions with Ops
- Collecting, processing, and analysing data to answer specific enterprise wide questions
- Descriptive and diagnostic analytics, aimed at understanding what has happened and why end-to-end
- Explore opportunities for improvement that connect multiple functions with Ops
- Influence functional stakeholders to understand the opportunities to drive improvements to operational efficiency and customer experience through improved workflow
- Quantify the improvement benefit of end-to-end workflow efficiencies
Salary benchmarks
Our take
On average, home energy represents 26% of our carbon footprint. Ovo Energy wants to bring this to zero by providing cheaper, greener and simpler energy to customers. They are analysing meter data to deliver easy, personalised actions, turning electric vehicles into power stations with clever chargers, and building energy-efficient heaters. For households, their offering is organised into four different energy plans. that include interest rewards on energy credit balance.
In 2020, OVO completed the acquisition of SSE Energy Services' retail arm for £500 million, meaning that the challenger brand now has around 4 million customers in the UK.
While helping Ovo members halve their carbon footprints, the company is also working towards becoming a net zero carbon business by 2035. The challenges ahead for the company include encouraging consumer behaviour change, shifting towards subscription models for home energy use.
Freddie
Company Specialist
Insights
Many candidates hear
back within 2 weeks
42% female employees
14% employee growth in 12 months
Company
Employee endorsements
Inspiring mission
"The mission to provide Green energy to all customers, and to enable all our customers to start on a journey towards zero carbon living is written in..."
Funding (last 2 of 3 rounds)
Jul 2023
$265.7m
GROWTH EQUITY VC
Feb 2019
$265.7m
GROWTH EQUITY VC
Total funding: $572.5m
Company benefits
- Annual Discretionary Bonus
- 9% Flex Pay - extra on top of your core pay to use as you like. You can take it as cash, use as your pension contribution, or choose to spend it on a huge range of flex benefits (tech schemes, EV leasing and more!).
- Flexible / Remote Working
- Personal Development Allowances and Free Access to OVOLearn - our very own training platform
- 34 Days Holiday (including bank holidays)
- Health Insurance
- £400 OVO Energy Discount
Company values
- Find a better way - We always look for a better way, whether that’s by delivering a better service, employing brilliant people or improving our products and processes
- Do what's right - Being open, honest and fair is one of the values which applies to everything we do. We take pride in talking to our customers and delivering exceptional work
- Build something great - Simple solutions aren’t quick or easy to find. They take time and tenacity. Our people work to find an answer that helps us ‘build something great’
Company HQ
Redcliffe, Bristol, UK
Articles
Leadership
Stephen Fitzpatrick
(Founder)Founder of multiple electric technology companies.
David Buttress
(Chief Executive Officer)CEO of OVO, the UK’s 3rd largest energy supplier. Joined in May 2024.
Diversity, Equity & Inclusion at OVO
Alessandro Storer (Head of Inclusion & Belonging )
- We run inclusive training and unconscious bias workshops for employees and interviewers
- We provide mental health support, through different networks, having mental health first aiders within the business and running initiatives like our "wellbeing Wednesdays" to promote this.
- We have dedicated Early Years programmes with a focus on underrepresented groups, offering different training opportunities within the business.
- We invest in tools, like Textio, and focused I&D job boards to help us reduce bias in our job postings and recruitment activity.
- Commitment in improving diversity across our Tech Teams and working with companies to improve the tech ecosystem as a whole, specifically have committed to 25% Women in Tech at OVO by 2025
- We've signed up to numerous charters, like the Tech Talent Charter, Race at Work Charter and Trans in the City, to show our continuing commitment to improving I&D within OVO and the wider community
- Within OVO we have multiple belonging networks and communities set up, to offer support and forums for everybody
- Read more about our commitments to improving Diversity & Inclusion at OVO in our linked belonging report
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