• The right candidate is an avid learner, an advocate for customers, and a collaborative teammate
• Patience in communication and teaching - you love to enable others and see them succeed
• Excellent problem solving and analytical skills
• Ability to communicate technical concepts effectively in a clear, friendly writing style
• Ability to be resourceful and resilient when faced with ambiguity and new challenges
• Dedication to developing expertise in a complex and constantly evolving product
• Interest and aptitude to develop technical skills and learn new technologies

Desirable

• The main responsibility of a Support Engineer is to help users solve technical challenges and use Mixpanel to make impactful product decisions
• We’ve had team members focus on developing their technical skills to join the product and engineering teams, hone their customer-facing skills to become customer success managers or sales engineers as well as take on leadership roles in the Support organization
• The core responsibility of a Support Engineer is to support our customers at every turn in the Mixpanel journey by providing answers to product questions, sharing best practices and debugging technical issues. You'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics and mentor new team members
• Become a Mixpanel product expert - you will help users understand our reports and features, help them use our APIs and SDKs, share best practices and resolve account issues
• Respond to customer inquiries, primarily via Zendesk email or online chat and occasionally over phone calls
• Investigate and document bugs and feature requests to share with our Product and Engineering teams
• Provide feedback regarding internal support processes, product functionality and customer education resources to improve the customer experience
• Shape the product by regularly working closely with PM’s, engineers, and designers to incorporate customer learnings into change