Customer Success Team Lead, Buildots

• 4+ years of experience in a B2B customer-facing role
• 3+ years of experience managing a Customer Success team
• Strategic & entrepreneurial mindset – You don’t just follow playbooks—you create and refine them. You thrive in early-stage startups, move fast, and build scalable processes. You take ownership, anticipate challenges, and drive impact
• Strong operational and analytical skills, with a proactive approach to improvement
• Cross-functional leadership – You partner effectively with Sales, Marketing, Product, and Engineering to align customer needs with business objectives, drive retention, and fuel expansion
• Exceptional communication & executive presence – You are clear, concise, and persuasive in writing, speaking, and presentations. You can influence stakeholders at all levels, from C-suite executives to frontline team members
• Proficiency with CS platforms, ideally Planhat and Salesforce
• Experience training and developing CSMs
• Familiarity with the construction industry is a strong plus or a high touch/low tech SAAS

• At Buildots, Customer Success Managers are at the heart of our mission: ensuring project teams extract maximum value from our platform, embed it seamlessly into their workflows, and become advocates who help drive account expansion across their organizations
• The Customer Success team plays a pivotal role not only in account growth, but also in strategic company initiatives—contributing directly to marketing through case studies, and to product development by gathering impactful feedback from the field
• We’re looking for an experienced, people-first Customer Success Team Lead to manage our Europe & Israel region
• You’ll be responsible for overseeing onboarding, adoption, and ongoing success for a growing portfolio of customers, while leading a team of high-performing CSMs
• This is a cross-functional leadership role that works closely with Product, Marketing, and Sales to ensure customer impact translates into broader business success
• Lead, coach, and develop a high-performing team of Customer Success Managers
• Oversee customer onboarding, adoption, and success across the team’s portfolio
• Define and track team and individual KPIs to ensure alignment with business goals
• Own CS operations, including CRM systems (Planhat, Salesforce) and process implementation
• Proactively identify risk and manage escalations across the portfolio
• Drive the creation of impactful case studies and ROI storytelling for strategic accounts
• Build the Customer Success playbooks for the CS teams
• Collaborate cross-functionally to shape scalable initiatives and customer success best practices - particularly manage the feedback product and ensuring clear follow-up on product roadmap with clients
• Build trusted relationships with key projects to support retention and expansion

Total funding: $166.3m

Despite accounting for 13% of the world’s GDP, construction productivity continues to lag, only growing 1% in the past two decades. A large part of that story seems to be the disconnect between managers and on-site workers.