Product Support Engineer, Seqera Labs
+ Equity.
Open source workflow orchestration software
Be an early applicant
Open source workflow orchestration software
21-100 employees
Be an early applicant
+ Equity.
21-100 employees
Company mission
Seqera's mission is to deliver the most seamless experience for data pipelines at scale, with a focus on the life sciences.
Role
Who you are
- We are looking for a customer-facing Support Engineer with experience in Life Sciences and a passion for working with IT, DevOps, and technical scientific teams to solve complex cross-cloud platform issues
- Ducation: Bachelor's, Master’s or PhD in Bioinformatics, Biotechnology, Computer Science, or a related field
- Work Experience: Prior experience in a customer-facing support engineering or cloud platform technical support role within a Life Sciences-focused software company or in a Life Sciences Research IT team
- Technical Expertise: Hands-on experience with container orchestration technologies such as Docker and Kubernetes. Proficiency in at least one public cloud platform (AWS, Azure, or GCP) and experience with networking, storage management, and authentication systems. Familiarity with hybrid cloud/on-prem environments and High Performance Computing (HPC) setups highly desired
- Life Sciences Knowledge: Exposure to bioinformatics tools, workflow languages (e.g., Nextflow, Snakemake, WDL), or related biotechnology platforms
- Problem-Solving Skills: Demonstrated ability to analyze and resolve issues in complex technical environments, with a proven track record of quickly adapting to new technologies and concepts
- Communication: Exceptional interpersonal skills and superior written and oral communication skills in English. Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
- Curiosity & Resilience: A creative and curious mindset, with the resilience to thrive in a fast-paced startup environment. Eagerness to explore the intersection of cloud technologies and life sciences
What the job involves
- Seqera is at the forefront of the bioinformatics revolution, transforming how scientists process and interpret data at scale
- As a Cloud Support Engineer, you will be the technical face of Seqera, working with everyone from the biggest names in Life Sciences to the world's most innovative Biotech startups
- You'll troubleshoot complex issues across AWS, Azure, GCP, on-prem, and hybrid environments, ensuring the Seqera Platform functions seamlessly while guiding customers to maximize the potential of our products in achieving their scientific goals
- Customer Troubleshooting & Support: Engage directly with customers to resolve complex issues involving Seqera’s platform
- Provide hands-on support across infrastructure, the Seqera Platform, third-party technologies, and pipelines, to ensure successful customer outcomes
- Engaging with Diverse Environments: Implement and support the Seqera product ecosystem across various customer deployment strategies and environment configurations
- Develop deep product knowledge and understanding of life sciences workflows to deliver innovative and effective solutions to customer challenges
- Feedback & Advocacy: Act as the voice of the customer by conveying feedback to our Product Management and Engineering teams
- Advocate for customer needs, contributing to the continuous improvement and evolution of Seqera's solutions
- Documentation & Knowledge Sharing: Contribute to the creation and maintenance of technical documentation and knowledge articles
- Foster a culture of knowledge sharing within the team and among customers, ensuring that documentation reflects the specific needs of Seqera's customers
Our take
Commercial DNA sequencing and advances in biometrics have led to an explosion in biological data, which is likely to prove critical in tackling the major problems facing the life sciences. The problem is, the data is so vast in quantity and diverse in type that analysing it and managing it can prove prohibitively expensive. This is where data orchestration and workflow platform Seqera Labs comes into its own.
Seqera is focused predominantly on facilitating big data analysis and management in the life sciences, and it has gotten impressive traction. Its Nextflow product, a distributed data analysis solution, has been used by over 10,000 organizations, including teams working on COVID sequencing and cancers.
The program can be used by precisely the people who understand the data without the need for external teams, and it has rapidly led to Nextflow becoming a widely-used industry standard. This means Seqera has been enthusiastically welcomed to take pole position and funded generously, all within a sector where urgent big-data projects are set only to proliferate. So it looks likely that Seqera will have a pivotal role in key life-sciences developments going forward.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Oct 2022
$24.3m
SERIES A
Sep 2021
$5.5m
SEED
Total funding: $29.9m
Company benefits
- Awesome international working environment
- Passionate & talented team
- Continuous skills development
- Mental health app access
- Team retreats and bonding activities
Company values
- Innovation and curiosity - We see the universe as a place of infinite possibilities. Our curiosity is stimulated by the physical world. We have never finished learning and are always seeking to improve our knowledge and ourselves
- Transparency and openness - We are open about as many things as possible. Transparency creates awareness. It allows us to recruit people that care about our values, gets us faster feedback, and makes it easier to collaborate
- Commitment to craft - We are professionals with a passion for our work. We strive towards excellence. Incredible talent and the right tools combined with an environment that fosters collaboration and clear accountability, create an outsized impact
- Driven by impact - We wake up every day to make a better world. By empowering grass-roots scientists and global institutions, we leverage our skills and reach to make the biggest impact possible
- Do the right thing - We do what is best for the greater good of the organization while striving towards our mission. We don't make decisions based on personal needs, personal popularity, or that enforce our personal beliefs
Company HQ
El Poblenou, Barcelona, Spain
Articles
Leadership
Paolo Di Tommaso
(CTO)A computer scientist with broad experience as a software engineer and software architect in life science and healthcare applications.
Evan Floden
(CEO)A Biomedicine PhD graduate, with broad experience across biomedicine and computing, including work as the Senior Bioinformatician at the Wellcome Trust Sanger Institute, and as a postdoctoral researcher at the Centre for Genomic Regulation.
Salary benchmarks
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