Technical Support Specialist, Capital One
$84.3-96.2k
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
More information about location
Credit Cards, Bank and Loans
Job no longer available
Credit Cards, Bank and Loans
1001+ employees
Job no longer available
$84.3-96.2k
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
More information about location
1001+ employees
Company mission
To help customers succeed by bringing ingenuity, simplicity, and humanity to banking.
Role
Who you are
- High School Diploma, GED, or equivalent certification
- At least 1 year of experience in remote administration and end user support
- At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)
- At least 1 year of experience with Google suite applications
- At least 1 year of experience with macOS (High Sierra)
Desirable
- Bachelor’s Degree in Business, Information Systems, Computer Science or Military experience
- 1+ years of experience with Active Directory services integration
- 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
- Apple certification(s)
- 1+ years of experience with virtualization technologies running on VMWare tools (Fusion, ESX)
- 2+ years of macOS Server administration experience
- 1+ years of experience with platform management and integration (JAMF Casper Suite or SCCM)
- 2+ years of experience with productivity tools running on Mac (MS Office, Lync or Skype)
- 2+ years of experience with Mac experience supporting 100+ end users
- 2+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS
What the job involves
- This role will provide onsite customer support for a fast-growing business group of 1000+ employees from one of the multiple Capital One divisions as well as supporting a remote workforce
- Responsible for performing laptop support, troubleshooting software and hardware related tasks
- This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices
Application process
- Apply
- Screen and Schedule
- Interview(s)
- Decision
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Insights
Company
Company benefits
- Medical: Multiple plan options and a full network of providers to support our diverse needs
- Prescription: Save on Rx costs at an extensive network of local pharmacies
- Dental: Options to help cover everything from braces to dentures and all the cleanings in between
- Vision: Stay sharp with new contact lenses or glasses each year
- Onsite Health Centers: Low- or no-costs primary, urgent, or specialty care, virtual or on-campus
- Consumer Medical: Virtual second options for you or a loved one at no cost to you
- Stock Purchase Plan: Own a piece of the Capital One pie. We'll match 15% of your contribution
- Education Assistance: Financial assistance for tuition, textbooks and eligible course fees, to continue your education
- 401(k): Take advantage of a market-leading company match, for a 7.5% contribution
- Flexible Spending Accounts: Pre-tax dollars and up to $500 company contribution for bot your health and dependent care costs
- Life Insurance: Standard life and loss protection, plus the option to increase coverage
- Disability Insurance: No cost, automatic coverage for your peace of mind
- Time Off: Generous paid time off + corporate & floating holidays to maintain balance
- Family: Support for your growing family, including fertility coverage, and adoption or surrogacy reimbursement
- Education Support: College coaching for your kids, and tuition assistance for you
- Employee Assistance Program: Support for a wide range of life events and experiences - no extra cost to you
- Be Well Rewards: Incentives for participating in healthy activities
- Nutrition & Fitness: Registered dieticians on site, cooking classes and free virtual fitness classes
Our take
Capital One is a multifaceted financial services company offering a range of products and solutions - such as banking, credit cards, loans, and more. Its diverse credit card portfolio caters to a wide spectrum of consumer preferences, accompanied by traditional banking services like savings, checking, and mortgages.
Capital One sets itself apart through its integration of cutting-edge technology and data insights into its financial services. This approach fosters a personalized experience for customers, enabling tailored recommendations and optimized financial decisions. The company's dedication to innovation extends to its pursuit of reshaping the future of finance. By consistently investing in research and development, Capital One has set out to revolutionize the industry through disruptive digital solutions, heightened security measures, and more intuitive financial tools.
Recent growth indicators underscore Capital One's prominence in the financial sector. The company's strategic acquisitions and expansions have solidified its market presence, coupled with a commitment to responsible lending and ethical financial practices. With a focus on inclusivity and accessibility, Capital One is positioning itself to redefine finance through integrating technology, data, and customer-centricity.
Steph
Company Specialist at Welcome to the Jungle