Product Manager, InMoment
Experience improvement solution
Be an early applicant
Experience improvement solution
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To help clients improve experiences at the intersection of value - where customer, employee, and business needs to come together.
Role
Who you are
- Four plus years of progressive experience in Web/SaaS product management
- Passion for continual growth of growing your product instincts and empathy
- Data-driven approach to scope and priority management
- Nerd out with your exceptional communication and organization skills
- Working knowledge of SQL, Excel-based analysis
- Working knowledge of PivotalTracker, Trello or equivalent project-management software
- Team mentality to do what’s best for the product and our customers
- Comfortable making decisions without complete information
- Be open and flexible to jump in wherever help is needed
What the job involves
- As a Product Manager at InMoment, you will play a pivotal role in overseeing the entire lifecycle of our products, from conception to release
- Your responsibilities will span across product analysis, planning, quality assurance, testing, and eventual release
- You will collaborate closely with cross-functional teams including development, design, marketing, and sales to ensure that our products meet the needs of our customers and align with our business goals
- Craft and execute on a vision and roadmap shaped by your ever evolving understanding of customers and their need for progress
- Figure out what our customers need - customer interviews, surveys, analyze their behavior and incorporate ideas from competition
- Create and maintain the product backlog - Work with the team to define, groom, and execute epics and features that drive the most enterprise value
- Communicate and coordinate - Work with designers, engineers, and cross-functional stakeholders to ensure features, epics and releases are well communicated, understood, and adopted by our customers
Application process
- Application Review
- Once we have received your application, a team member will review your resume
- If your experience is aligned with the requirements for the role and you could be a potential match, we will schedule a call to learn more about you
- If we don't think you are a match for this particular role, we will let you know as soon as possible via email
- Brief Phone Chat
- If you are moved to this stage of the process, it means that your resume has been reviewed and we want to learn more about your skills and experience
- One of our team members will schedule a 20-30 minute phone call to see if we could be a potential fit for each other—we do recognize that the interview process goes both ways, and we want to ensure that we are fully aligned
- If we don't think that you are a fit this time around, we will let you know as soon as possible after the call
- We kindly ask that you would do the same if you for any reason don't think this role is quite the right fit for you
- Hiring Manager Interview
- If the phone call was successful on both ends, you will be invited to meet with your potential future manager for a 45-60 minute interview
- We will go more in-depth about your experience, how that fits the role, and what motivates you in the workplace
- This is an excellent opportunity for you to learn more about us and dig deeper into the responsibilities of the role
- We will be transparent and honest with you, so if you have any questions off the back of the last call, make sure you ask them
- If you are not moved forward in the process at this stage, we will let you know via email as soon as possible after the interview
- Meet the Team
- In this 45-60 minute video interview, you will get to meet some internal stakeholders who you would be interacting with on a regular basis if you were to be hired
- The purpose of this interview is for you to get a better understanding of what a day in life would be like, and for us to get other perspectives on your skills and experience, and how those could potentially add to the overall team
- If you are not chosen as a match this time around, we will give you feedback as soon as possible after the interview
- Offer
- At this stage, we hope to call you our co-worker in the very near future! Once we are fully aligned, we will make you a formal offer which will be sent to you digitally via DocuSign
- Once you have signed your Offer Letter digitally, a member of our HR team will be in touch to kick off your onboarding process
Our take
InMoment is enhancing experiences at the convergence of customer, employee, and business interests through its Experience Improvement (XI) platform. By connecting clients with the most significant aspects through a blend of extensive data, modern technology, and human expertise.
At its core, InMoment's approach prioritizes business drivers, effectively assisting clients in addressing specific challenges such as acquisition, retention, and growth. With over 2,000 brands spanning 95 countries, InMoments XI efforts have proven instrumental in helping businesses realize their maximum potential in terms of business impact.
In a recent move to bolster its capabilities, InMoment acquired ReviewTrackers, allowing InMoment users to manage a wide array of feedback, including direct surveys, social feedback, and reviews and ratings, all on one single platform. This strategic move signifies InMovement's dedication to staying ahead in the digital world, where unstructured data from customer reviews and social conversations can shape the destiny of a business.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Feb 2014
$19.8m
SERIES C
Oct 2011
$20m
LATE VC
Total funding: $57.4m
Company benefits
- Unlimited PTO - we encourage all employees to recharge! 8 Paid Holidays + 2 Floating Holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks
- Medical with FSA and/or HSA (which includes an employer match up to $1,500)
- Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava
- 401(k) Retirement matches dollar-for-dollar for the first 2%, and then 50 cents on the dollar for the next 4%. There is a 2-year vesting period for the employer contribution
- Access to financial counseling through WellCents
- New Hires are eligible for benefits on the first of the month following their hire date
- No cost life insurance, short and long-term disability
- Robust Employee Assistance Program with podcasts, training, webinars and counseling
- Autonomy - We trust our employees and offer an extremely flexible work schedule
- Fun, innovative, collaborative, and supportive working environment
- Inclusion and Diversity teams - Women of InMoment and InMovement
- Employee rewards and referral programs with generous payouts
Company values
- Human: Our employees believe in a human-centric approach to business, technology, and experiences. It is our connection with each other that makes us stand out from our competition
- Bold: Our employees move forward fearlessly, speak up for what they believe in, and challenge the status quo. They are adventurous and innovative in their constant pursuit of excellence
- Invested: Our employees are invested in the success of their colleagues and clients and committed to going above and beyond to achieve their objectives. They are committed, positive, and selfless in their pursuit to leave their mark
Company HQ
South Jordan, UT
Articles
Leadership
John J. Lewis
(CEO, not founder)Previously served as the President at ACNielsen, SMS Technology, Knowledge Networks, and Nielsen. They joined InMoment in 2019 as a Chairman before becoming the CEO in 2022.
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