Strategic Partner Manager, DoorDash
Southern California
$102.6-135k
OTE
+Equity
More information about location
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$102.6-135k
OTE
+Equity
More information about location
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You have 3+ years of experience in a post-sales or Account Manager role or related experience
- You empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
- You are a thoughtful, merchant first thinker who creates data-driven recommendations and Quarterly Business Reviews (QBRs)
- You have knowledge of Google Suite, including Google Spreadsheets (creating client-facing decks) and Google Sheets (can maintain complex spreadsheets)
- You navigate sales tools with ease (Salesforce, Outreach, Sales Navigator, Google Apps)
- You manage a book of business, with clients in small to mid-sized markets
What the job involves
- You will report into the regional Manager, Outside Account Management
- On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners
- Strategic Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners
- You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention
- Manage merchant partners (in the SMB restaurants vertical) across your sales region, while meeting revenue goals
- Present quarterly business reviews that highlights wins and opportunity areas for your merchant accounts
- Minimize churn and redirect our partners to opportunities of expansion, using DoorDash products
- Use data to test daily operational processes to keep our merchants efficient
- Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform
Our take
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 11 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- We are doers
- We are learners
- We are leaders
- We are one team
Company HQ
Mid-Market, San Francisco, CA
Articles
Founders
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
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