Customer Engagement Manager, Role Mapper Technologies Limited

• Working in or an understanding of the HR/Talent/Compensation space
• Working in or with large complex organisations and an understanding of how decisions get made
• Building relationships and influencing across all levels of seniority
• Understanding problem statements and creating solutions
• Have a consultative approach with a natural curiosity to explore problems and find solutions
• Be a great networker with excellent communication and interpersonal skills
• Have a natural learning agility, you find it easy to get up to speed with new concepts quickly and re-adjust thinking following new insight
• Thrive in a fast-paced working environment, able to work well under pressure and meet tight deadlines
• Have great organisational skills, working at pace, managing multiple priorities simultaneously
• Commercial awareness – you understand that this role is ultimately helping to drive sales and grow the business
• Be excited about the opportunity to join a fast-growth start-up where everything is constantly evolving!

• As Customer Engagement Manager you will play a key role in our growth. You will be responsible for building relationships with future customers, identifying pain points, matching their requirements to our solutions and helping to guide and educate them through the sales process.
• Building relationships with our future customers, understanding pain points, requirements and matching to potential RoleMapper solutions
• Navigating customers through the sales process, providing guidance and education to support internal decision-making
• Collaborating with and supporting the team to shape the solution and progress customers through the sales pipeline
• Working with the Customer Success team to ensure a great onboarding experience for new customers

• Apply via OTTA
• Initial Call Internal Recruiter (1hr)
• 1st Interview Hiring Manager (1 hr)
• Practical Assessment (1 1/4 hr)
• Online WAVE Assessment (40 mins)
• WAVE& Values Final Call (45 mins)
• Closing date 17th May 2024

• Flexible working - mainly remote but can work in London or Exeter hub. Quarterly meet ups
• Pension contribution  and top up your contributions
• Life insurance cover
• Save money on your nursery fees with our Nursery Scheme 
• Join the Private Medical Scheme and add your immediate family to your private medical policy 
• Join the cash plan scheme and add your partner (children are covered for free) 
• Purchase a cycle or cycling equipment through the Cycle2Work Scheme 
• Lease an Electric car with Loveelectric 

Total funding: $6.5m

Recruitment teams are under increasing pressure both to design jobs that can net top talent in a hot labour market, and to advertise them in such a way as to draw in diverse candidate pools. All this takes time, and a lot of back-and-forth between teams, which in turn can lead to error, a lack of attention to diversity requirements, and bloated recruitment periods.