Director of IT, Klaviyo
$168-252k
1+ day a week in office
Intelligent marketing automation powered by customer data
Be an early applicant
Intelligent marketing automation powered by customer data
1001+ employees
Be an early applicant
$168-252k
1+ day a week in office
1001+ employees
Company mission
To give online brands direct ownership of their consumer data and interactions, empowering them to turn transactions with customers into long-term relationships—at scale.
Role
Who you are
- Klaviyo is looking for a proven Technology Leader to lead the Systems and Searchbar Teams at Klaviyo
- 7+ years of IT experience supporting SaaS or high growth organizations
- 5+ years managing other IT leaders
- Comfortable working in a fast-paced, high growth environment
- Experience managing a very large fleet of technology that includes laptops, mobile devicess, audio visual solutions, and network infrastructure
- Understands lifecycle management with macOS, Windows, Linux as well as applications such as Okta, Jamf, and Zoom
- Attentive to details on large-scale, high cost technology deployments
- Knowledge of security, privacy and compliance frameworks (e.g. ISO 27001, SOC 2, GDPR, SOX, CCPA, etc.)
- Outstanding people manager who delegates appropriately and develops their team
- Excellent communication skills, both written and verbalLifetime learner and strong collaborator to get things done
What the job involves
- Reporting to the VP of Global Technology Solutions, this role will manage all aspects of corporate technology for Klaviyo globally
- The Director of IT Operations will work closely with members of all departments to ensure that Klaviyo has best in class technology, world class infrastructure, and the right team to deliver on leadership vision
- Lead a team of technical experts in three continents and ensure around the clock delivery of services while standardizing processes wherever possible
- Develop, execute, and measure success with departmental OKRs that align with institutional as well as cross departmental goals
- Get in the trenches and design quality solutions that can be delivered on limited timelines through whiteboarding and collaboration with other team leaders
- Support incidents, identify root cause, and conduct retrospectives to help the team learn, grow and prevent future occurrences
- Fearlessly provide feedback to team members as well as organizational leaders to ensure best practices are always followed
- Collaborate to ensure high growth teams have and use the appropriate tools to help their process scale with enterprise tooling for ticketing, change management, standardized documentation, and institutional process
- Lead IT construction projects for new global offices and touchpoints as well as adapting the hybrid technology for remote work
- Be a thought leader with overall Leadership and help execute a roadmap that ensures delivery of top-notch, scalable, and secure solutions
- Operate a project management cycle and work management technologies and processes
- Closely follow the latest tech trends to mature best practices and support our growing business
- Run without hesitation on a complex IT budgeting, planning, procurement, and deployment process
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist
Insights
Some candidates hear
back within 2 weeks
46% female employees
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Free books policy - if you’re better off for having read it (or listened to it—audiobooks are covered too!) we’ll pay for it.
- Generous and flexible PTO policy
- Participation in Klaviyo ESPP
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2023 over 75% of Klaviyos participated in a Klaviyo Resource Group
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