Account Director, InMoment
Experience improvement solution
Open for applications
Experience improvement solution
501-1000 employees
Open for applications
501-1000 employees
Company mission
To help clients improve experiences at the intersection of value - where customer, employee, and business needs to come together.
Role
Who you are
- Bachelor’s Degree or have equivalent experience in a related field
- You have successfully worked with cross-functional teams and thrive in a collaborative environment
- You are organized and have an aptitude to resolve complex and diverse issues and meet deadline
- You have strong mathematical, quantitative, and analytical skills
- You have experience in project, change, and client-management
- You are proficient with Google Suite (Gmail, sheets, slides, forms, etc). Experience with Jira and
- Process tools like ClickUp or Mondays are a plus
What the job involves
- Account Directors drive customer retention, strategy and upsell process
- They are responsible for monetization of client product roadmap and work closely with the account managers to identify needs and retain and grow the client
- Develop account strategy, working closely with the account manage
- Account Directors are focused on the cycle of opportunity and execution of commercial process
- Lead regular strategic touchpoints, CBR/QBRs
- Lead commercial process in partnership with account manager
- Proactively nurture opportunity and demo products
- Lead in customer renewals and expansion
- Perform account planning including TAM, share of wallet, key stakeholders, etc and define further
- Sales engagement where appropriat
- Develop & pitch proposals, negotiate with customer to close growth opportunity deals and hands
- Project off to the account manager to lead implementation
- Responsible for ongoing cadence of client check ins, ongoing monitoring of customer health
- Indications and close communication with account manager
- Drive to win and tie our solutions to customer needs
- Set customer expectations for cadence of interactions
- Manage cross and upsell & renewals
Application process
- Stage 1: Application Review
- Stage 2: Brief Phone Chat
- Stage 3: Hiring Manager Interview
- Stage 4: Meet the Team
- Stage 5: Offer
Our take
InMoment is enhancing experiences at the convergence of customer, employee, and business interests through its Experience Improvement (XI) platform. By connecting clients with the most significant aspects through a blend of extensive data, modern technology, and human expertise.
At its core, InMoment's approach prioritizes business drivers, effectively assisting clients in addressing specific challenges such as acquisition, retention, and growth. With over 2,000 brands spanning 95 countries, InMoments XI efforts have proven instrumental in helping businesses realize their maximum potential in terms of business impact.
In a recent move to bolster its capabilities, InMoment acquired ReviewTrackers, allowing InMoment users to manage a wide array of feedback, including direct surveys, social feedback, and reviews and ratings, all on one single platform. This strategic move signifies InMovement's dedication to staying ahead in the digital world, where unstructured data from customer reviews and social conversations can shape the destiny of a business.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Feb 2014
$19.8m
SERIES C
Oct 2011
$20m
LATE VC
Total funding: $57.4m
Company benefits
- Unlimited PTO - we encourage all employees to recharge! 8 Paid Holidays + 2 Floating Holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks
- Medical with FSA and/or HSA (which includes an employer match up to $1,500)
- Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava
- 401(k) Retirement matches dollar-for-dollar for the first 2%, and then 50 cents on the dollar for the next 4%. There is a 2-year vesting period for the employer contribution
- Access to financial counseling through WellCents
- New Hires are eligible for benefits on the first of the month following their hire date
- No cost life insurance, short and long-term disability
- Robust Employee Assistance Program with podcasts, training, webinars and counseling
- Autonomy - We trust our employees and offer an extremely flexible work schedule
- Fun, innovative, collaborative, and supportive working environment
- Inclusion and Diversity teams - Women of InMoment and InMovement
- Employee rewards and referral programs with generous payouts
Company values
- Human: Our employees believe in a human-centric approach to business, technology, and experiences. It is our connection with each other that makes us stand out from our competition
- Bold: Our employees move forward fearlessly, speak up for what they believe in, and challenge the status quo. They are adventurous and innovative in their constant pursuit of excellence
- Invested: Our employees are invested in the success of their colleagues and clients and committed to going above and beyond to achieve their objectives. They are committed, positive, and selfless in their pursuit to leave their mark
Company HQ
South Jordan, UT
Articles
Leadership
John J. Lewis
(CEO, not founder)Previously served as the President at ACNielsen, SMS Technology, Knowledge Networks, and Nielsen. They joined InMoment in 2019 as a Chairman before becoming the CEO in 2022.
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