Customer Success Manager, Walnut
$100-110k
+ Equity
More information about location
Creating personalized & interactive product demos
Job no longer available
Creating personalized & interactive product demos
101-200 employees
Job no longer available
$100-110k
+ Equity
More information about location
101-200 employees
Company mission
Walnut's mission is to empower every software sales rep to own their demo experience by providing a codeless and 100% customizable platform for software demo development.
Role
Who you are
- Bachelor's degree in a related field
- 3+ years of experience in customer success or sales for a SaaS organization
- Strong data analysis and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to prioritize and manage a high volume of customer interactions
- Proven track record of building strong relationships with customers and driving advocacy
- Strong business acumen and understanding of customer ROI
- Ability to work cross-functionally with multiple teams
What the job involves
- We are looking for an experienced Customer Success Manager to join our growing team and play a critical role in improving net retention
- The Customer Success Manager will manage a portfolio of accounts with a high-touch approach, supported by our scaled and tech-touch motions
- The ideal candidate will have a proven track record of successfully leveraging customer success and turning that into advocacy and expanding use cases within clients
- This person should have a strong business acumen, an appetite to understand client goals, and the ability to demonstrate the ROI of our product
- Success in this role will be measured by gross retention and expansion revenue
- Manage a portfolio of accounts to ensure customer success and value realization
- Maintain strong gross retention results and execute on uncovering and converting expansion revenue
- Develop and implement customer success plans to drive adoption, advocacy, and growth
- Build strong relationships with customers to understand their goals and challenges
- Partner with cross-functional teams to ensure customer satisfaction and success
- Analyze customer data to identify trends and opportunities for improvement
- Provide regular reporting and insights on customer success to key stakeholders
- Continuously seek opportunities to improve processes and drive efficiency
Otta's take
Sam Franklin
CEO of Otta
Explaining how software works to customers is an essential part of the SaaS sales process and this is often achieved through product demos, but in-person demonstrations are not always possible. Whilst remote demo platforms exist to allow them to occur from the clients’ own computer, these platforms are often limited in their customization, leading to confusing, unintuitive, and unsuccessful software demos.
Walnut provides a platform for the development of interactive product demos, focussing on providing a 100% customizable development experience without needing to use any code. The platform also allows users to collect data on demo usage, providing them with the insights they need to optimize their personalized software demo experience further.
Whilst SaaS companies can already hire bespoke software developers to create successful product demos, this is an expensive solution and is often unaffordable for smaller businesses. Walnut has recognized this and the limitations teams face with existing code-oriented solutions, providing a no-code end-to-end demo creation platform that is affordable, scalable, and fully customizable to successfully and intuitively demonstrate a digital product.
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2022
$35m
SERIES B
Aug 2021
$15m
SERIES A
Total funding: $56m
Company values
- Passion - We don’t come to work. We create amazing products with a purpose
- Trust - We’re all about transparency. We believe in our team's dedication and we trust each other
- Drive - No room for bullshit. We all move together towards our goal of being a game-changer in the industry
- Growth - Feedback is key. We never stop learning, adapting, and we seek continuous improvement
- Integrity - We may be a nut, but we make sure to own our work. We want everyone to know they’re integral to the team
- Individuality - Momma Walnut always told us that each nut is unique and should be celebrated.
Company HQ
Midtown South, New York, NY
Articles
Founders
Yoav Vilner
(CEO)Experience as Startup Advisor for various startup accelerators by Microsoft, Amazon, and Yahoo since 2015.
Danni Friedland
(CTO)Co-founder and CEO of Jaco Analytics from 2014 to 2017. Experience as Principle Engineer for WeWork from 2018 to 2020.
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