Senior Technical Support Engineer / Escalation Engineer, Cynet

• Experience: 4+ years in technical support ( Senior technical support engineer / Escalation engineer), post-sales, or professional services. (must)
• Industry Expertise: Preferred background in Endpoint Security, Enterprise Networking, or IT Security. (advantage)
• Integration & Security: Knowledge in offensive/defensive cybersecurity and product integration is a plus. (advantage)
• Communication: Strong verbal and written skills, ability to present to groups. (must)
• Collaboration: Experience working closely with pre-sales and sales
• Security Technologies: IDS/IPS, NGAV, NGFW, SIEM, EPP, EDR (advantage)
• Databases: SQL expertise is a must; ELK and ClickHouse experience is a plus
• APIs & Integrations: Hands-on experience with configuration, troubleshooting, and documentation. (must)
• Cybersecurity Background: Ethical hacking/offensive security knowledge is a plus. (advantage)
• Windows: Advanced troubleshooting & diagnostics (must)
• Mac OS/Linux: 2–3 years of troubleshooting & diagnostics. (at least one is a must)
• Networking: 2+ years of diagnostics, troubleshooting, and configuration experience
• Cloud & Virtualization: AWS, Cloud, VMware - troubleshooting, diagnostics, and configuration experience. (3-5 years)
• IT Governance: Documentation, knowledge management, security solutions, integrations, and configurations
• Key Security Solutions Expertise
• SIEM
• EDR
• XDR
• Firewalls
• This role is ideal for a highly skilled, experienced support engineer who thrives in complex troubleshooting, customer interactions, and collaboration with internal teams. It requires a deep technical background in security, OS, networking, and cloud environments while also emphasizing communication and teamwork

• Cynet Security is seeking a skilled Senior Technical Support Engineer / Escalation Engineer to join our support team. This role involves working closely with clients to deploy, configure, and optimize Cynet’s security solutions while ensuring a seamless customer experience
• You will play a crucial role in troubleshooting technical issues, providing training, and collaborating with internal teams to enhance product performance
• This position reports directly to the US Technical Support Team Lead

Total funding: $90m

A variety of prevalent cybersecurity threats means that companies must use a vast range of complex threat detection and prevention software, and this is becoming costly and complicated.