Director of Enterprise Customer Success, AlertMedia
+ Company-wide bonus program
2+ days a week in office
Emergency communication provider
Be an early applicant
Emergency communication provider
201-500 employees
Be an early applicant
+ Company-wide bonus program
2+ days a week in office
201-500 employees
Company mission
To save lives and minimize loss by facilitating timely, accurate, and relevant communications when an emergency situation threatens personal safety and business continuity.
Role
Who you are
- You are an accomplished Director of Customer Success with experience with Enterprise customers who thinks strategically to drive adoption, retention, and expansion
- You are a thought leader in managing CSM teams and enjoy working with your colleagues to develop innovative strategies
- You are proactive and thoughtful, approaching management with candor, compassion, and enthusiasm
- 5+ years’ experience leading a successful Enterprise CSM team in a high-growth environment; 3+ of which is within the SaaS industry
- Experience working with Fortune 100 customers
- Results-driven leader who is not afraid to roll up their sleeves to join customer calls, handle escalations, and partner with CSMs and Manager, Customer Success
- Compassionate people manager who is committed to attracting, developing, and retaining exceptional talent
- Strong perspective rooted in professional experience, coupled with willingness to listen carefully, coach, and run with new ideas
- Excellent project management skills with proven ability to prioritize
- Gainsight and Salesforce experience is a plus
- This is a hybrid role based in downtown Austin, Texas (2+ days per week in Austin)
What the job involves
- The Director, Enterpries Customer Success at AlertMedia is essential to ensuring our customers achieve their goals, leading to customer retention and overall company growth
- We are seeking a leader who will mentor and grow our team of Enterprise and Strategic Enterprise CSMs to ensure they excel in their roles and contribute to the success of our customers
- As one of the fastest growing software companies in the nation, we are focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand
- Strategize with the CSMs to ensure customers are seeing the value of AlertMedia
- Partner with the Manager, Enterprise Customer Success to lead the Enterprise team to hit key metrics, including Net Revenue Retention
- Surface risk to leadership and provide solutions to mitigate and prevent future churn
- Develop initiatives to identify revenue-generating opportunities and work closely with cross-functional teams to execute initaitives
- Cultivate cross-functional relationships to gather feedback from other departments
- Interact with AlertMedia’s Executive Team to partner on working with our largest customers
- Own accurate forecasting and bandwidth management processes
- Regularly engage with customers to build strong relationships with senior leaders inside customer organizations
- Conduct regular career engagement discussions with direct reports
- Manage customer escalations from your team
Our take
Over the years, organizations have gradually increased their focus on employee safety and emergency preparedness, but the growing number of climate change-related incidents such as floods, wildfires and heatwaves have made this an urgent necessity. AlertMedia’s software enables businesses to quickly identify risks to their people or locations and communicate instantly with those impacted, ultimately minimizing response times during emergencies.
AlertMedia is the world’s leading provider of its kind due to its innovative two-way multichannel messaging system and threat intelligence, and has been experienced double digit annual revenue growth since its founding. The company supports thousands of organizations around the world including popular brands such as Walmart, JetBlue, Coca-Cola Bottling, DHL, and Volvo.
In 2021, AlertMedia signed an agreement to receive strategic growth investment from Vista Equity Partners, bringing in investment that will go towards accelerating its product roadmap and continuing expansion into new markets. This will ensure enterprises of all sizes are being protected during critical events.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2020
$15m
SERIES C
Jan 2019
$25m
GROWTH EQUITY VC
Total funding: $57.1m
Company benefits
- 100& Paid Healthcare: Take advantage of fully paid medical, dental, vision, disability, and life insurance for employees and subsidized for dependents.
- Bonus: Participate in the company-wide annual bonus based on their collective success.
- Family Planning: Leverage their 100% paid parental and new child bonding leave—12 weeks off for primary caregivers and 4 weeks off for secondary caregivers
- Paid Sabbatical: Pursue your interests with six weeks of paid sabbatical leave after six years of service.
- Tuesday Lunch: Get together for transparent company updates from leadership while enjoying a meal on AlertMedia
- PTO: Unplug, rest, and recharge with a flexible time off policy that encourages work-life balance without worrying about counting days!
- Give Back: Join your coworkers in giving back to the Austin community through quarterly volunteer opportunities
- Team Building and Celebrations: Take part in company celebrations, team buildings, and peer-nominated value award recognition
Company values
- Humans not robots
- Customers always come first
- Work better together
- Simplicity is their strength
- Reputation is priceless
- Hard work pays off
Company HQ
Bouldin Creek, Austin, TX
Articles
Leadership
Brian Cruver
(Executive Chairman)Formerly was CEO for AlertMedia. Before that, co-founded and was CEO of both Xenex and Giveline. Experience in Business Development for Shell USA and Enron. Author of "Anatomy of Greed" published by Perseus Books.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 9 more jobs at AlertMedia