Customer Support Consultant, Xero
German-speaking
Cloud-based accounting software
Job no longer available
Cloud-based accounting software
1001+ employees
Job no longer available
1001+ employees
Company mission
To make life better for people in small business, their advisors, and communities around the world.
Role
Who you are
- It is important that you enjoy communicating with people and are naturally open and curious
- Are fluent in English and German
- Are motivated to learn how to work with IT systems
- Love helping people and setting a positive tone of communication
- Are proactive, like to solve problems and can think outside of the box
- Want to develop your customer service and technical skills within an innovative and international company
- It is a plus if you have experience using Planday from a previous workplace. Fluency in additional languages is also considered a plus
- Finally, you see the strength of having fun and being part of a fantastic team. You are passionate and ready to make a difference with your inclusive mindset
What the job involves
- As part of our growth journey, we're looking for a new colleague to join our Customer Support Team in London as Customer Support Consultant - German-speaking
- In this role, you will be based in our London office and will be supporting our existing customers with their questions about Planday
- Communicating with our customers via online chat, email, and phone
- Answering questions about how to use Planday by providing best practices for scheduling and administration
- Testing and troubleshooting technical issues, before passing them onto a second line of support
- Forming the link between customers and our product/engineering team
- Finding the best solutions for your customers and team, wherever your initiative takes you
- Additionally, you will be part of a cross-functional team, where you get to work a lot with other departments and develop your skills in many areas
- In this role, you will be working closely with our customers from different business sizes and backgrounds
Salary benchmarks
Otta's take
Xav Kearney
CTO of Otta
For a long time, high-quality financial services have been reserved for large-scale businesses. Xero solves this problem by giving small businesses, accountants, and bookkeepers access to best-in-class finance and accounting solutions.
Xero is one of the largest companies of its kind, with its promise to save time and effort for small business owners - who often don’t have in-house accounting teams - capturing interest and allowing the company to scale. It has a strong rival in Intuit QuickBooks, which offers similar services, but competes by being most effective for growing startups, and having an incredibly simple user experience.
A series of acquisitions and partnerships, including the purchase of Instafile in 2018, have consolidated Xero’s market share. The company continues to add new integrations, such as with Vehocheck Workshop Manager, and the 2023 launched Beautiful Business Fund that will help small businesses accelerate growth.
Insights
Some candidates hear
back within 2 weeks
3% employee growth in 12 months
Company
Company benefits
- Top-spec MacBook or HP Z-book
- Employee Share Plan (own a part of Xero!)
- 23 days holiday plus Bank Holidays (plus an extra 3 days over the Christmas period!)
- 10 days Wellbeing Leave (for sickness, emergencies and taking a mental health break)
- Company Pension Scheme (matched contributions up to 4.5%)
- A range of wellbeing initiatives
- Remote and Flexible Working
Company values
- Human - Xeros are authentic, inclusive and really care. We’re kind and assume the best intent. We’re inclusive, approachable and show empathy. We’re willing to be vulnerable, sharing our fears, failures and learnings.
- Ownership - Xeros deliver on commitments. We do what we say we’ll do. We own our mistakes and take positive action. We move fast to get the right things done.
- Challenge - Xeros are curious. We think and dream big. We welcome challenging conversations and do it with respect. We lead and embrace change, seeking new and better ways.
- Beautiful - Xeros create experiences people love, and that inspire and delight. We do high-quality work and go the extra mile.
- Team - Xeros are great team players. We champion Xero’s purpose and priorities. We work together to do what’s best for Xero and our customers. We appreciate and celebrate each other and our successes.
Company HQ
Te Aro, Wellington, Wellington
Articles
Founders
Rod Drury
(Founder)Previously Consultant at EY, Founder of Glazier System. Was CEO of AfterMail and Director at TradeMe. Also founded Pacific Fibre and was Director at NZX.
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