Technical Support Engineer, Starburst
More information about location
Single-point access for data anlytics
Open for applications
Single-point access for data anlytics
501-1000 employees
Open for applications
More information about location
501-1000 employees
Company mission
To free customers from the tyranny of data lock-in.
Role
Who you are
- Bachelors Degree in Computer Science, Mathematics, Engineering, or a related field
- 5+ years of support experience
- 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience
- Big Data (Hadoop, Data Lakes, Spark)
- Docker and Kubernetes
- Cloud technologies (AWS, Azure, GCP)
- Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
- SSL/TLS
- Linux Skills
- DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash
What the job involves
- The Technical Support Engineer (TSE) acts as a Starburst SME for a book of Majors and Strategic accounts
- The TSE is responsible for answering all technical questions within both standard and custom deployment environments and assisting with supported LTS upgrades
- The TSE is also responsible for peer training and development, personal continued education, and contributing to our reference documentation
- They will coordinate closely with Support leadership, Engineering, Product and Accounts teams to ensure our customers receive a value driven enterprise experience
- A TSE is able to work independently, with minimal guidance, and demonstrates an expert degree of proficiency in both SEP and Galaxy
- Provide support for standard and custom deployments
- Answer break/fix and non-break/fix technical questions through SFDC ticketing system
- Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions
- Open SEP and Galaxy bug reports in Jira and feature requests in Aha!
- Provide upgrade support upon customer request
- Customer must be on a supported LTS version at the time of request
- TSE must communicate unsupported LTS requests to the Account team as these require PS services
- Conduct regularly scheduled technical check-ins with each BU
- Discuss open support tickets, provide updates on product bugs and provide best practice recommendations based on your observations and ticket trends
- Responsible for ensuring customer environments are on supported LTS versions
- Knowledge exchange and continued technical enablement are crucial for the development of our team and the customer experience. It's essential that we keep our product expertise and documentation current and that all team members have access to information
- Contribute to our reference documentation
- Lead peer training
- Consultant to our content teams
- Own your personal technical education journey
- Contribute to or drive components of departmental and cross functional initiatives
- Identify areas of opportunity with potential solutions for inefficiencies or obstacles within the team and cross-functionally
- Provide feedback to your manager on continued ed. opportunities, project ideas, etc
Our take
Starburst offers a unified platform for accessing distributed data from various databases through its Trino-based query engine. This approach helps users cut infrastructure and analytics costs by providing a single point of access. As the Data Lakes market grows nearly 30% annually, Starburst is well-positioned to help businesses manage their increasingly complex data.
The company has recently gained recognition for its advanced capabilities in data management. Starburst emphasises the importance of real-time hybrid data access and robust security, especially for AI applications. Its latest report, developed in collaboration with TheCUBE Research, underscores how effective data management practices are essential for successful AI implementation.s
Key findings from the report include the critical need for real-time data access and the alignment of data strategies with AI goals. These insights highlight how Starurst's technology supports efficient AI deployment and data management.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2022
$250m
SERIES D
Dec 2020
$100m
SERIES C
Total funding: $414m
Company benefits
- Comprehensive Health Insurance Coverage
- Life Insurance, Disability, and Income Protection
- Employee assistance Programs
- Flexible Paid Time Off
- Paid Parental Leave
- Remote Work Opportunties
- Equity Ownership
Company values
- Humility: We put our customers and our colleagues before ourselves. We check our egos at the door and are not afraid to be wrong or to learn in public. Our goal is to reach the right answer, not our own answer
- Authenticity: We are honest with each other and with ourselves. We respect and admire each other for the diverse perspectives we each bring to the table and welcome open debate. We always keep it real and say the last 10%
- Grit: Startups are not for the faint of heart. We’re in it for the long haul – we persevere and figure it out together through the tough times, the challenges, and the setbacks. We hold strong as one. We are made for this
- Inclusive Meritocracy: We push ourselves to master our craft and give our best to get things done. We recognize and reward based on strong performance and merit. We value picking the best ideas, no matter who raises them. It's about how we show up and what we deliver, not who we know or what our experiences were
- Doing Whatever It Takes: We attack the problem head on as one team. We don’t step aside, wait around for someone else to solve it or avoid the roadblock. We tackle our work with determination and dedication to the results. We focus on long-term success for Starburst vs. short term individual wins. We believe we all own our successes and failures. We don’t blame others for our failures, but instead find a way to enlist the help we need, and find solutions to get it done
- Customer Obsessed: We solve for our customer. It means doing the right things, even when it’s hard. We aspire to remove obstacles and bring easy solutions to our customers, putting the power back in their hands. We don't want to just make them happy, we want to help them succeed
Company HQ
Fort Point Channel Landmark District, Boston, MA
Articles
Leadership
Justin Borgman
(CEO, Chairman)Founder and CEO of Starburst's precursor company Hadapt, which was acquired by Terdata in 2014. Served as VP & GM at Teradata before co-relaunching Hadapt as Starburst in 2017.
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