Senior/Staff UX Researcher, Bolt
Ridehailing
Stock options available
More information about location
Building the future of transportation
Open for applications
Building the future of transportation
1001+ employees
Open for applications
Stock options available
More information about location
1001+ employees
Company mission
Bolt believes in a future with less car ownership and flexible urban mobility. By bringing reliable on-demand transport to the masses, they’re helping cities evolve towards decreased traffic congestion and pollution
Role
Who you are
- You have at least 8 years of mixed-method research experience in two or more commercial environments, preferably in a fast-paced technology or internet-based company with a global set-up
- Having at least 3 years of experience leading (international) research for an entire product area and collaborating directly with product leadership is a strong advantage
- You excel in applying your diverse qualitative and quantitative methods portfolio to strategic and business-critical questions
- You have strong commercial awareness, connecting user insights to business outcomes and influencing teams accustomed to business metrics
- You're adept at distilling complex ideas and creating valuable assets for product and design, including frameworks, use cases, design principles, scenarios, and personas
- You're an excellent communicator, adapting your style to diverse audiences and can build strong relationships with your peers and key decision-makers
- Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
What the job involves
- We’re looking for a Senior UX Researcher who can effectively balance user-centred and business aspects while negotiating between
- You'll play a key role in understanding and translating customers' needs into actionable insights that fuel business growth
- Every day, tens of millions of people across the world use Bolt's ride-hailing service to move around
- As the research lead in the Ride-hailing team, you'll be responsible for leading all global user research related to Riders and/or Drivers, which is critical to the business's success
- UX Researchers at Bolt deliver critical user insights to unlock business outcomes
- You’ll investigate problems that require a deep understanding of the business and a holistic research approach, blending user insights with competitor, market and industry insights
- The scope of research requires rigorous mixed-methods user research, including remote interviews, field visits, surveys, competitor benchmarks, and A/B testing across domains and verticals
- Regularly proposing user research investigations to uncover new business opportunities
- Helping teams prioritise research needs aligned with their business goals and identifying new business opportunities
- Being responsible for gaining leadership buy-in by presenting findings, connecting research insights to business outcomes, and quantifying value at the product leadership level
- Translating customer insights into quantifiable business opportunities and delivering actionable insights to diverse audiences, from product peers to senior leadership
- Establishing and advocating for the UX research function and collaborating with cross-functional teams
- Empowering and supporting product managers and designers to conduct research activities and collaborate closely with other UXR peers
Our take
Bolt is another company in the competitive ride-sharing market that's trying to take market share away from Uber in London and Europe more broadly. They operate in 100 cities and have over 25 million customers
Their strategy is to focus on markets where Uber used to have a monopoly and then they come in with a better offering for drivers
Bolt has the ability to grow aggressively for now as they're well financed. They face a similar to challenge to Uber in that no company in this space has established a profitable business model that isn't propped up by investors with deep pockets. Creating a sustainable model that's better for drivers than Uber is the way Bolt can win
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
37% female employees
26% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2022
$691.8m
SERIES F
Aug 2021
$660.9m
LATE VC
Total funding: $1.9bn
Company benefits
- Work from home opportunities
Company values
- Fearless - We solve complex challenges on a daily basis. It requires a team of fast-movers to push things forward and get the job done. We value passion over experience, mistakes over not trying
- Smart - We hire the smartest people - those who know that they don’t know everything. We make data-driven decisions and apply our learnings fast. It's about the impact, not the effort
- Responsible - With scale comes responsibility. We value the trust given to us by millions of people and do our best to make urban transportation reliable and available for everyone
Company HQ
Veerenni, Tallinn, Harju County
Articles
Leadership
Markus Villig
(CEO)Markus left his Computer Science degree to start Bolt (then Taxify) aged 19
People progressing
Joined as a Customer Support Specialist in Estonia. Moved to London after 3 years
Salary benchmarks
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