Performance Operations Analyst, Multiverse
£50-60k
1-5 days a week in office
Providing equitable access to economic opportunity for everyone.
Job no longer available
Providing equitable access to economic opportunity for everyone.
501-1000 employees
Job no longer available
£50-60k
1-5 days a week in office
501-1000 employees
Company mission
Multiverse's goal is to break the expensive barrier between education and employment that is holding back companies and people.
Role
Who you are
- 4+ years of professional work experience; ideally 2+ year of experience within a project management and data analyst role
- You have used the following tools for analysis/visualisation: Excel/Google Sheets, SQL, PowerBI/Tableau
- You have a background in creating data insights and metrics that aid process improvement - able to take a project from concept, through planning and implementation, and into execution as an operational process
- You are results orientated with a data-driven approach. You’re comfortable using data to drive decision making and hold people accountable and achieve outstanding results
- You embody strong problem solving skills with resilience and determination to deliver results
- You have excellent verbal and written communication skills and are able to work effectively with people at all levels, in all departments both internally and externally
- You own your own development and role model best practice in everything you do
- You are energised by uncovering the root-cause of complex challenges and work creatively to design impactful solutions that last
- Comfortable with ambiguity, and willing to do go the extra mile to get the job done - Multiverse is just setting up core operating processes, and it’s likely you’ll have the opportunity to chart the best path forward rather than rely on a playbook, you’ll need to effectively set and manage competing priorities
What the job involves
- Reporting to the Director, Performance Operations, this is a pivotal role in optimising the operations and efficiency of our Delivery organisation
- The individual will use data analytics, organization and process management skills to improve Multiverse’s operations
- Coordinate and quality assure large team communication & reporting forums across Delivery to increase change adoption, transparency and collaboration
- Develop and maintain dashboards for the Delivery team to track key performance indicators (KPIs) and support the execution of daily operations
- Assess and analyse data to develop and determine strategies for accelerating progress, proactively identify areas for improvement, and deliver on roadmap priorities and team OKRs
- Support with ad-hoc strategic project management within Delivery including research and coordination
- Complete ad hoc analysis in support of continuous improvement efforts (as opposed to D&I functional and upward reporting)
- Codify standards for projects (templates, processes, etc), pilots and experiments
- Work with leaders to assess project plans and identify testing opportunities based on research and analysis
- Establish and maintain a centralised roadmap for pilots, experiments and projects within Delivery
- Manage the combined delivery & ops action plans / OKRs as a comprehensive execution tracker and unified view of all initiatives with Delivery
- Analyse business performance metrics and KPIs to identify areas for improvement and implement corrective actions
- Manage the Operations teams Coda hub ensuring that all content is up-to-date and accessible
Salary benchmarks
Otta's take
Xav Kearney
CTO of Otta
In today's tech-driven workplace, skills like digital marketing, software engineering, product design, and data analysis are pivotal. Traditional pathways to acquiring these skills are evolving, with coding schools like Makers Academy challenging the necessity of a formal Computer Science degree.
Recognizing the need for inclusive pathways, apprenticeships have gained prominence, spurred by government mandates like the 2016 levy. Multiverse (formerly WhiteHat) exemplifies this shift, offering opportunities for all to reskill and thrive in the tech industry.
Embracing a mission of accessibility and innovation, Multiverse's recent strategic moves, including acquiring Californian AI firm, Searchlight and attracting top-tier talent, underscores its commitment to excellence. Partnering with industry giants like Google and Facebook, Multiverse is driving transformative change, democratizing access to tech education.
Insights
Many candidates hear
back within 2 weeks
58% female employees
96% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Whether that's the content in the course you are teaching of which you're developing a deeper understanding, weekly CPD (continuous professional..."
Funding (last 2 of 5 rounds)
Jun 2022
$220m
SERIES D
Sep 2021
$130m
SERIES C
Total funding: $414m
Company benefits
- Equity - every Multiverse has ownership in the business through equity options
- Quarterly M-Powered Days to refresh and recharge
- End of Year Company Shut Down
- 27 days holiday, plus 1 life event day and 2 volunteer days
- Hybrid & remote working - weekly or monthly visits to the London Office
- Team fun - weekly socials and regular offsite events
- A focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme and an internal Wellbeing working group.
- We've got your health covered with private health insurance with Bupa, a medical cash back scheme with Medicash and Life Insurance with YuLife.
- Dependency leave, enhanced Maternity & Secondary Parental Leave
Company values
- We believe in equality of opportunity
- We treat others as we want to be treated
- We adopt an owner mentality
- Development is at our core
- We make decisions based on facts and logic
- We don’t take ourselves too seriously
Company HQ
Paddington, London, UK
Articles
Founders
Euan Blair
(CEO)Prior to founding Multiverse, Euan was the UK CEO of Sarina Russo Group, an employment and training provider with more than 1,500 staff worldwide and a turnover exceeding £100 million.
People progressing
Peppa is VP of Go-To-Market, UK&I. She joined Multiverse as an Account Executive in the Go To Market Team and was promoted to Regional Director within 7 months, then progressed to Area Vice President.
Diversity & Inclusion at Multiverse
Siobhan Randell (Director of Diversity, Equity and Inclusion)
- We want to be a leader in Diversity, Equity & Inclusion (DEI), so we’re working hard to drive the change we want to see in the world, inside Multiverse.
- Everything we do in the DEI space is undertaken with the goal of being representative of the geographies in which we operate – and our apprentice community. Gender diversity has been a long-term challenge for the tech world. We're proud that 55% of our UK Team identify as women, this increases to 64% of our Global Leadership Team (director level and above). We're also proud of our thriving LGBTQQIAAP community, comprising 11% of our UK Team.
- We're committed to improving the diversity of our workforce, at all levels. We continue to invest in early talent through our in-house apprenticeship scheme – something we know is a fantastic route into our organization for exceptional talent from a diversity of backgrounds.
- Last year we identified improving the diversity of our Global Leadership Team (director level+) internally as an area of focus. Steps that we took included introducing robust DEI monitoring processes, rolling out Inclusive Recruitment Training to all staff involved in the hiring, and launching our first internal, Global Leadership Accelerator program.
- We’re proud that in the last 12 months, the representation of colleagues from ethnic minority backgrounds at director+ levels, globally, has increased from 6% to 19%. This is good progress but we still have work to do and are committed to building a leadership team that is representative of our colleagues and of the communities we serve.
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