Customer Success Manager, Frontnow

• This position is an excellent fit for motivated individuals looking to gain a foothold in a growth-oriented environment and advance their sales career
• German and English language skills at professional level
• At least 3 years of experience in customer success, account management or similar positions, preferably with a SaaS background
• Experience in leading customer projects independently
• Excellent self- and time management with a high degree of flexibility, sense of ownership and initiative
• Strong analytic skills as well as communication, presentation and negotiation skills
• Understanding of planning processes in software development and corresponding skills to manage expectations towards customers
• Effective organizational and task management skills
• Industry knowledge, particularly in the areas of AI and LLM (preferred but not required)

• We are looking for a dedicated Customer Success Manager to join our sales team and play a central role in expanding our customer base
• Your role as a Customer Success Manager is crucial for turning concepts into tangible results by working closely with our cross-functional teams and customers
• Onboarding new customers: You are responsible for onboarding new customers by introducing them to our product world and ensuring a smooth start
• Follow up on subscription renewals: You actively follow up on subscription renewals as customers approach their renewal due date and ensure continuous customer retention
• Upsell and cross-sell: You proactively approach customers to identify and implement upselling and cross-selling opportunities
• Relationship building: You build strong relationships between the support team and customers to create a solid foundation for long-term customer relationships
• Conducting regular review meetings: You hold regular meetings with all customer stakeholders and the project team to ensure alignment and satisfaction
• Project management: You monitor and control the finances, schedules and scope of projects to ensure that everything remains on schedule and that solutions are delivered on time
• Collaborating with the sales team: You work with the sales team to identify new solutions that can be offered to our customers, thereby promoting sales and product development

• To apply, please submit your CV and a cover letter outlining your previous professional experience and qualifications and explaining why you are the perfect fit for our team
• We will carefully review all applications and arrange personal interviews with the selected candidates. We look forward to welcoming you on board!

• Inclusive work environment
• Opportunities for career growth
• Tailored benefits program
• 28 days of paid time off
• Regular team offsites
• Remote-friendly workplace culture

Total funding: $5.9m

As the eCommerce landscape continues to get more complex, businesses are seeking ways to stand out and transform browsers into buyers. Frontnow is a potential solution, delivering AI-as-a-service to help enhance the pre-sales journeys of potential customers and boost eCommerce sales for its users.