Senior User Researcher, Beam
£50-75k
Reinventing welfare services with tech & AI
Be an early applicant
Reinventing welfare services with tech & AI
101-200 employees
Be an early applicant
£50-75k
101-200 employees
Company mission
To give everyone access to human-centred welfare services
Role
Who you are
- Humble, empathetic, hungry to make an impact
- Excited about the possibilities of tech and AI to bring change
- Proficient in research tools with exceptional verbal and written communication skills with the ability to present complex findings in a clear and concise manner
- A strong critical thinker and problem-solver, with a focus on delivering actionable insights
- 5+ years of experience in user research, preferably in a technology or product-driven environment
- Proficiency in research tools such as UserTesting, Qualtrics, Dovetail, or similar platforms
- Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology or a related field is preferred
- Strong numerical skills and a good level of proficiency with Excel or Google Sheets
- Deep knowledge of both qualitative and quantitative research methodologies, with a strong portfolio showcasing previous research projects and their impact on product development
- Exceptional verbal and written communication skills with the ability to present complex findings in a clear and concise manner
- Proven experience working in cross-functional teams, with the ability to influence and advocate for user-centered design decisions
- Strong critical thinking and problem-solving skills, with a focus on delivering actionable insights
What the job involves
- We’re looking for a Senior User Researcher to join our Product team and help us deliver our company mission: to give everyone access to human-centred welfare services
- Working closely with cross-functional teams, including Product Managers, Designers and Engineers to deliver actionable insights that drive the development of user-centric product
- Responsible for leading and conducting user research with varied stakeholders from government commissioners and referrers to refugees and homeless people that informs product strategy and design decisions
- Planning, designing, and executing comprehensive user research studies, including but not limited to, interviews, usability testing, surveys, ethnographic studies, and A/B testing
- Building user-centered practices across teams and products
- Developing and maintaining a user research strategy that aligns with business goals. Identify research opportunities that will have the most significant impact on product outcomes
- Analyzing qualitative and quantitative data to uncover user needs, pain points, and behaviors. Synthesize findings into actionable insights and recommendations for product development
Application process
- Recruiter screen
- Timed user research task
- 1-1s interviews, including with Beam’s Founder and CEO, a Product Manager and Senior Product Designer
Salary benchmarks
Our take
Beam is an ambitious social impact business focused on creating equality of opportunity at scale. They're starting by crowdfunding brighter futures for homeless people in London, creating a powerful new model to help disadvantaged people get into stable work.
Beam is funded by established names in the UK tech scene, the world's top impact funds and the Mayor of London. Founder and CEO, Alex Stephany, brings a track record from his previous startup backed by Index Ventures and the rest of Beam's senior team have their own wealth of experience.
Beam has also won multiple awards, including a Queen's Award - one of the UK's most prestigious business award - and has twice been voted as one of the top 100 places to work in the UK.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
65% female employees
61% employee growth in 12 months
Company
Employee endorsements
Meaningful work
"I love working for Beam because you can be certain that everything you do day-to-day will have a visible and lasting impact on a homeless person."
Company benefits
- Share options - Be a Beam owner with EMI-qualifying share options
- Annual retreat - Bond with teammates on a yearly team retreat
- Team talks - Network with big name tech entrepreneurs
- Meditation app - Free subscription to Calm meditation app
- Cyclescheme - Get a discounted bike and accessories
- Generous Holiday - 28 days per year + bank holidays
- Hybrid working - Work at our beautiful Shoreditch office or at home
- 1:1 workplace coaching through More Happi
- 1:1 financial wellbeing through Bippit
- Discounted tech products with Techscheme
- On-demand therapy, coaching, classes & content - powered by Oliva
Company values
- ⚡️ We make an impact - we change lives and fix social problems by setting and achieving ambitious targets
- 🗯 We're open & transparent - we communicate openly and transparently with each other and the world
- 🌱 We get better together - we support each other to improve and actively work on personal growth - with no ego
- 🔦 We're beams of energy and focus - we bring energy and strive for laser focus in our work
Company HQ
London, UK
Articles
Leadership
Alex Stephany
(CEO)Previously CEO of JustPark, a leading online marketplace for parking with over 4m customers backed by Index Ventures. Expert on the sharing economy and author of The Business of Sharing (Macmillan).
Seb Barker
(COO)Helped pioneer personalised healthcare for the NHS. Worked on the world's first social impact bond in homelessness.
People progressing
Bluinse is a rising star in ops, focused on Beam Lettings: a pioneering service supporting homeless people into stable homes. Outside of Beam, Bluinse is a bit of a dance star with over 100k subs.
Ryan (no relation to Bluinse :) ) is another rising star in ops, supporting homeless people into stable jobs. Ryan loves footie and guitar. He also organises 'Active Wellbeaming' - our paid for team PT.
Diversity & Inclusion at Beam
Amira & Kat (Chairs of DEI at Beam)
- We work hard to build teams that are diverse in every way.
- We’re committed to creating inclusive hiring processes which allow people with diverse backgrounds to showcase their talents
- We particular encourage applications from those who are underrepresented in startups: those from black and underrepresented ethnic groups and people with lived experience of homelessness/social disadvantage
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