Product Designer, Marshmallow
3-5 days a week in office
Accessible, tech-enabled insurance for those who step outside the norm
Job no longer available
Accessible, tech-enabled insurance for those who step outside the norm
201-500 employees
Job no longer available
3-5 days a week in office
201-500 employees
Company mission
To back those who find themselves on a different path, either by choice or by circumstance, helping the exceptions to the rules that others aren’t interested in serving.
Role
Who you are
- You enjoy complex problems. With lots of moving parts. You really have to think holistically about the claims process and varying workflows constantly
- You are just as happy designing internal tools as well as mobile apps. The work is varied and it changes drastically from project to project. Be prepared to switch context quickly
- You are a self-starter. We never sit still and always look for the next feature or metric to adjust. We are constantly trying to move the needle so a proactive mindset is key
- You are humble and honest. Ideas can come from anywhere be prepared for collaboration and an open mind. You recognise failure and celebrate success
- You understand that the user is king. Everything needs to be justified. You always go back to the user or metrics to fully understand what is happening and to guide your decision making
What the job involves
- We are on the hunt for a product designer to work in our expanding Claims Tribe. Almost two years ago we bought the management of our claims in house, and with that comes a number of challenges that the product team have to solve for
- Whether it is managing the claim from an internal tooling perspective or addressing the needs of our customers through, what can be, a very distressing event, this role will be at the centre of it
- It’s a highly complex part of the business weighing up multiple platforms, third party software, lots of partners and multiple workflows
- You’ll be working with product managers, engineers, operations and other designers. You will be discovering, defining, testing and delivering at speed and with purpose
- Marshmallow will give you the tools and the freedom to decide on what are the most important areas to address and you can define how you work and how best to deliver for the claims team and wider business
- Working in a cross functional team work. Engineers, product managers, operations, designers all work collaboratively; challenging each other and educating each other along the way
- End to end delivery. You will be initiating projects and following them through to delivery and beyond. Balancing both user and business needs
- Designing for iOS and Android (as well as web). Understanding what the user needs from a digital experience from knowing what to do if an incident occurs through to claiming early and managing expectations through the claims process
- Conducting research internally and externally. It’s a given that you will be doing your own research and feedback. The conversations and relationships you build will be evident in the products you deliver
- Managing stakeholders. Claims is a very costly area to the business with a lot of stakeholder attention. You’ll need to be able to navigate stakeholders with in the business, taking them on the journey and keeping them in the loop
- Designing and validating your solutions. Utilising data, research and feedback to inform your design decision and working hypotheses for each feature you design
- Maintaining high design standards by pairing with your peers, holding design reviews and facilitating workshops
- Having fun. Insurance is a serious business and we are really making a difference to people who come to the country and are wanting to call it home. Having said that we like to make sure we enjoy our role and share a positive and fun mindset with your team
Application process
- Initial call with Luke our Marshmallow recruiter (45 mins)
- Past-experience interview with our head of design, Georgia (1 hour)
- Onsite task: The task part of the interview consists of a case study review where you present back a project that you're proud of. And, a white boarding exercise where you’ll guide the room to an outcome. (2 hours)
- Finally, there is a culture interview with the VP of operations Chris Sampson (1 hour)
Salary benchmarks
Otta's take
Sam Franklin
CEO of Otta
For many ordinary people, insurance can be inaccessibly expensive. Marshmallow solves this problem by using data and technology to offer fairer coverage for car and van owners.
Car insurers generally quotes drivers according to population data, and many drivers are overcharged due to age and demographic. By leveraging data and proprietary technology, Marshmallow can offer more accurate and personalised quotes delivered in minutes, meaning lower fees for drivers. Naturally, this approach has proven popular, with Marshmallow garnering impressive reviews and accolades since it first launched.
The insurtech space is becoming increasingly competitive, and more and more tech companies are moving into the car insurance space, so the company is currently looking to expand into other insurance areas. Marshmallow’s unicorn status is a clear indicator of the company’s ongoing success and scalability, and will help to facilitate this diversification.
For now, the company is focused on helping those outside the norm, such as those who have uprooted their lives and moved to the UK. But in the future, it hopes to expand to any group of people who are unfairly marginalised and whose problems Marshmallow is uniquely positioned to solve.
Insights
Some candidates hear
back within 2 weeks
50% female employees
27% employee growth in 12 months
Company
Employee endorsements
Open and honest communication
"At Marshmallow information is 'over-shared' and this starts from the CEOs and continues through the organisation. People across the business are..."
Funding (last 2 of 4 rounds)
Sep 2021
$83m
SERIES B
Nov 2020
$30m
SERIES A
Total funding: $118.2m
Company benefits
- Flexible working - Manage your own time and choose where to work from (in the office, at home, or a little bit of both). Just make sure your team is happy too.
- Ben benefits - Get your hands on your flexible benefits budget with the Ben Mastercard and spend it wherever you want.
- Competitive bonus scheme - designed to reward and recognise high performance 🌟
- Private healthcare - We want to support everyone’s wellbeing at Marshmallow, which is why we offer private healthcare insurance with Vitality.

- Cycle to work scheme - We’re registered under the Cycle-to-Work scheme, so you can buy a new bike tax-free. Lycra shorts optional.
- Mental wellbeing - We have partnered with Oliva to offer mental health support and make therapy sessions more accessible.
- Learning and training - Personal budgets for books and training courses to help you grow in your role. Weekly book clubs and learning sessions. Plus 2 days a year - on us! - to further your skillset.
- Company socials - We give all of our teams monthly budgets to get to know each other better outside of work. Plus we have company-wide socials every two weeks, themed parties, and more.
Company values
- We have a bias for action - We carry urgency into our every day, knowing that only by making daily progress can we drive long-term growth
- We are challenging and honest - We optimise for truth and progress, which requires us to never shy away from difficult conversations with each other
- We take ownership - We take on challenges, and put our hands up when things go wrong
- We are selfless - We work hard, together and without ego
- We are bold - To serve our customers best, we experiment relentlessly, make tough decisions and go where others won’t
- We simplify for success- We don’t overcomplicate or try to be too clever. Less is more
Company HQ
Old Street, London, UK
Articles
Founders
Oliver Kent-Braham
(Co-CEO)Previously worked in Growth & Partnerships at Yoti and Leveraged Finance at Investec. Previously founded Reel Money.
David Goaté
(Chief Architect)Previously Software Architect at Yoti, also worked as a software engineer at Homeseller, Cognitran and IG.
Alexander Kent-Braham
(Co-CEO)Previously worked in Product at Yoti. Also co-founded Reel Money and was an Analyst at hedge fund QCM.
People progressing
Joined as Software Engineer, being promoted to Technical Team Lead after 10 months.
Diversity & Inclusion at Marshmallow
- To solve big problems, we need exceptional people from all walks of life. We're creating a culture where everyone feels empowered to bring their unique perspectives and boldest ideas to the table. Belonging - As a community, we foster an environment where everyone feels supported and safe to bring their authentic self to work. Recognition - We recognise and celebrate the differences in our experiences, understanding that our unique contributions help us collectively deliver our best work. Influence - We’re empowered to share our voice and have influence. We value diversity of thought, knowing we are better through our collective perspectives and experiences.
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