Team Lead of Technical Support, Adyen
Payments platform built to grow businesses
Open for applications
Payments platform built to grow businesses
1001+ employees
Open for applications
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- You are a people leader who can apply focus and drive change and have between 3-6 years of experience managing technical support teams
- You are innovative, love dealing with ambiguity, have strong problem-solving capabilities and enjoy establishing processes and procedures
- You are able to serve as an escalation point to varied technical support requests and issues
- You can make quick informed decisions and prioritize requests for both internal and external stakeholders
- You have strong communication skills and the ability to interact with others clearly and empathetically
- Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space and have a tech background or strong technical affinity
- Must be willing to travel, both domestically and internationally where required
What the job involves
- As a Technical Support Team Lead, based in Amsterdam, you will lead a team that operates as a first point of contact for Adyen’s merchants across the globe
- You will guide and develop the Technical Support team that works directly with merchants to help solve complex technical and operational questions
- Day-to-day you will be working with multiple teams across Adyen, such as Operations, Engineering, Product, Account Management and Sales to provide white glove service and support
- Our team is merchant-focused, highly motivated and thrives on our shared success
- You will be part of an international team with diverse backgrounds and skill sets
- With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle
- Our extensive payments knowledge and technical skillset is our most valuable asset both to our merchants and our internal teams
- Lead a customer facing team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices
- Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardizing best practices and developing global alignment as we scale
- Coach and mentor members of the Support Team to fully prepare Technical Support Engineers to resolve technical challenges for Adyen’s merchants and grow their careers
- Help define and clearly communicate objectives and key results for the Support team
- Institute accountability, track team progress and success, and present results to Senior Leadership
Application process
- Ensuring a smooth and enjoyable candidate experience is critical for us
- We aim to get back to you regarding your application within 5 business days
- . Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist
Insights
Many candidates hear
back within 2 weeks
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$55.1m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $322.8m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company values
- We build to benefit all customers (not just one)
- We make good choices to build an ethical business and drive sustainable growth for our customers
- We launch fast and iterate
- Winning is more important than ego; we work as a team - across cultures and time zones
- We don’t hide behind email, instead we pick up the phone
- We talk straight without being rude
- We include different people to sharpen our ideas
- We create our own path and won’t be slowed down by “stewards”
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Articles
Leadership
Pieter Van Der Does
(CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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