• Four (4) or more years of experience in user research, product design, user experience design, interaction design, information architecture, or a similar role
• The ability to solve complex design problems that require alignment with a wide array of stakeholders (Product Management, Sales, Engineering, Customer Success)
• Ability to explore widely different ideas and narrow them down based on user insights
• Expert in UX design processes and methods
• Ability to work within an established design system, but comfortable pushing the framework to its limits
• Solid understanding of research methodology, capturing insights, and applying empathy to the product design process
• Experience with designing highly interactive web or desktop applications
• Mastery in design tools like Figma or Sketch
• A portfolio and samples of work demonstrating a background creating great user-centered, customer-focused design solutions
• Strong verbal communication and presentation skills
• Bachelor’s degree in UX Design, Visual / Graphic Design, Human Computer Interaction, Human Factors, or related field of study

Desirable

• Our flagship product, Forward Enterprise, is a web application that brings a consumer-like design approach to interacting with network behavior data
• We are looking for someone who loves UX, from user research via fast-paced prototyping, through information architecture and intuitive interface design, to bringing the design to the final product
• You’ll be responsible for translating requirements from Product Management into elegant user experiences that our engineers can implement
• You will leverage the full range of your design skills, including user research, interaction design, and visual design
• You’ll work closely with our Product and Engineering teams to build new features from our product roadmap, and improve existing features, based on user feedback and competitive analysis, using various design and prototyping tools
• Design experiences that satisfy our customers’ requirements
• Continually ensure that UX goals are aligned with the broader business goals
• Distill complex network engineering problems and use cases into intuitive and compelling interactive experiences that engage our users
• Conduct customer and user research, including interviews, surveys, concept testing and usability studies
• Create customer journeys, conceptual diagrams, wireframes, and prototypes
• Collaborate with Product Management and Engineering to ensure business and technical needs are met, while maintaining a strong focus on the user experience
• Define, track, and analyze metrics that are used to make measurable improvements to the product